SAP C-BCSCX-2502 Exam Questions-Shortcut To Success

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Integration Across CX Solutions and SAP Business Suite	40%	- Integration between CX solutions 1. Consistency across customer interactions 2. Efficiency and personalization benefits - Integration with SAP Business Suite / S/4HANA 1. Integration points and architecture 2. Use cases and business scenarios
Topic 2: Articulating Value and Business Outcomes	25%	- Value proposition of integrated CX portfolio - Linking solutions to business goals - Demonstrating impact on customer engagement
Topic 3: Understanding the SAP Customer Experience Portfolio	35%	- Structure and components of SAP CX portfolio 1. Commerce solutions 2. Service solutions 3. Sales solutions 4. Marketing solutions 5. Customer Data solutions - Unified offering for customer relationship enhancement

Section

Weight

Objectives

Topic 1: Integration Across CX Solutions and SAP Business Suite

40%

- Integration between CX solutions

1. Consistency across customer interactions
2. Efficiency and personalization benefits

- Integration with SAP Business Suite / S/4HANA

1. Integration points and architecture
2. Use cases and business scenarios

Topic 2: Articulating Value and Business Outcomes

25%

- Value proposition of integrated CX portfolio
- Linking solutions to business goals
- Demonstrating impact on customer engagement

Topic 3: Understanding the SAP Customer Experience Portfolio

35%

- Structure and components of SAP CX portfolio

1. Commerce solutions
2. Service solutions
3. Sales solutions
4. Marketing solutions
5. Customer Data solutions

- Unified offering for customer relationship enhancement

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q26-Q31):

NEW QUESTION # 26
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
B. Business process analysis is available out-of-the-box.
C. SAP Build can be used to create custom apps.
D. SAP Integration Suite is available to integrate applications.
E. Al capabilities empower sales & marketing analysts to accelerate decisions.

Answer: C,D,E

NEW QUESTION # 27
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Workzone
B. SAP Business Al
C. SAP Datasphere
D. SAP Customer Data Cloud

Answer: C

NEW QUESTION # 28
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can analyze customer preferences for communication.
B. You can record all master data (customer, products, organization) in a central database.
C. You can migrate data using the Data Workbench.
D. You can manage customer segments.

Answer: A

NEW QUESTION # 29
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Customer credit scoring
B. Support end-to-end e-commerce processes
C. Delivery of an e-commerce platform
D. Management of opportunities
E. Checkout and payment modules

Answer: B,C,E

NEW QUESTION # 30
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Service orders
B. Pricing conditions
C. Coupon campaigns
D. Opportunities

Answer: A,B

NEW QUESTION # 31
......

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