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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 2: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 3: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 4: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 5: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 6: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 7: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 8: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 9: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
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NEW QUESTION # 14
What is the main tool in SAP Field Service Management for dispatchers?
Choose the correct answer.
Answer: C
NEW QUESTION # 15
What is the main difference between SAP Service and Asset Manager versus SAP Field Service Management?
Choose the correct answer.
Answer: A
NEW QUESTION # 16
How can smartform instances be created?
There are three correct answers.
Answer: A,B,D
NEW QUESTION # 17
What unique feature does Joule offer within the RISE methodology?
Choose the correct answer.
Answer: C
NEW QUESTION # 18
The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.
Answer: A
NEW QUESTION # 19
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