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Salesforce Order-Management-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Functional Foundations25%- Functional Foundations
  • 1. Determine the relationships between standard objects and flows
  • 2. Explain the order lifecycle
  • 3. Identity the overall capabilities of Order Management
Topic 2: Digital Operations Execution17%- Digital Operations Execution
  • 1. Explain how to troubleshoot order and inventory issues
  • 2. Describe the features and capabilities of the Order Management console
  • 3. Identify how to use Salesforce Order Management with external systems
Topic 3: Digital Operations Configuration38%- Digital Operations Configuration
  • 1. Explain the capabilities of payments and refunds
  • 2. Identify how to configure and use inventory and fulfillment features
  • 3. Determine the configuration needed to support business processes
  • 4. Describe how to manage and configure Order Management objects
  • 5. Identify how to support Orders with multiple payments and shipping addresses
Topic 4: Extensibility20%- Extensibility
  • 1. Explain how to extend the capabilities of Order Management using Apex, APIs, and Flows
  • 2. Identify how to integrate Order Management with other Salesforce products
  • 3. Determine how to install and configure the Order Management package

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Salesforce Order Management Administrator Accredited Professional Sample Questions (Q71-Q76):

NEW QUESTION # 71
Which of the following options represent two ways that an administrator can utilize APIs in Workbench to query Order Summaries?

Answer: D

Explanation:
The Platform API and the Composite API are two ways that an administrator can use APIs in Workbench to query Order Summaries. The Platform API allows querying, creating, updating, deleting, and searching records in Salesforce. The Composite API allows combining multiple requests into a single call, which can improve performance and reduce complexity12


NEW QUESTION # 72
What does the number of Fulfillment Orders created depend upon?

Answer: D

Explanation:
Explanation
The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. For example, if an order has two items that can be fulfilled from different locations, or have different delivery methods or recipient addresses, then two Fulfillment Orders are created for that order. Verified References:https://help.salesforce.com/s/articleView?id=sf.om_order_fulfillment.htm&type=5


NEW QUESTION # 73
Order Allocation should work on Order Items in which status?

Answer: D

Explanation:
Order Allocation should work onOrder Items in Awaiting Allocation status. This status indicates that the Order Item has been confirmed by the customer and is ready to be allocated to a Fulfillment Order based on routing rules and inventory availability. Verified References:https://help.salesforce.com/s/articleView?id=sf.
order_management_order_item_status.htm&type=5


NEW QUESTION # 74
Some admins are exploring the optimal Data Model for their QMS Org. What should be considered when choosing between Person Accounts vs Contacts?

Answer: C

Explanation:
The correct statement about Person Accounts and Contacts is that Person Accounts are appropriate for B2C transactions while Account-Contact model is appropriate for B2B transactions. A Person Account is a type of account that represents an individual consumer, rather than a business or organization. A Person Account combines the features and fields of both the Account and Contact objects, and it does not require a Contact record to be associated with it. A Person Account is suitable for B2C transactions, where the customers are individual consumers who purchase products or services for personal use. An Account-Contact model is a type of data model that represents a business or organization as an account, and its employees or affiliates as contacts. An account can have many contacts associated with it, but a contact can only belong to one account. An Account-Contact model is suitable for B2B transactions, where the customers are businesses or organizations that purchase products or services for professional use. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.accounts_person.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.accounts_contacts.htm&type=5


NEW QUESTION # 75
An admin is analyzing project requirements and notes that there are requirements to support both high volume and multiple locations. What is the recommended approach for this scenario?

Answer: C

Explanation:
The Single Location High Volume sample flow and the Multiple Locations sample flow are two examples of how to implement order fulfillment with Order Management. The Single Location High Volume sample flow is optimized for performance and scalability, but it only supports one fulfillment location per order. The Multiple Locations sample flow supports multiple fulfillment locations per order, but it has lower performance and scalability. To support both high volume and multiple locations, an admin can download both sample flows from the Partner Community and make a blend between them, considering trade-offs such as complexity, maintainability, and customizability. Reference: Order Fulfillment Flows, Partner Community


NEW QUESTION # 76
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