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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Related Certifications: | ServiceNow Certified Implementation Specialist - ITSM ServiceNow Certified System Administrator |
| Available Languages: | English |
| Certificate Validity Period: | Requires maintenance via ServiceNow delta exams (no fixed expiration) |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Exam Format: | Multiple Select, Multiple Choice |
| Exam Price: | $450 USD |
| Passing Score: | 70% |
| Recommended Training: | ServiceNow IT Service Management (ITSM) Implementation Course |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent platform experience |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
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ServiceNow CIS-ITSM exam is a certification exam designed to test the knowledge and skills of IT professionals in implementing and managing IT Service Management processes using ServiceNow. CIS-ITSM exam is intended for individuals who have experience working with ServiceNow and have a deep understanding of IT Service Management processes, including incident management, problem management, change management, and service level management. CIS-ITSM exam covers a wide range of topics, including ServiceNow architecture, configuration, workflows, reporting, and integrations with other systems.
The CIS-ITSM Certification Exam is ideal for IT professionals who want to enhance their IT service management skills and advance their careers by working with ServiceNow. CIS-ITSM exam covers a wide range of topics, including incident management, problem management, change management, request management, and service catalog management. By earning this certification, professionals can demonstrate their expertise in ServiceNow ITSM implementation and become a valuable asset to their organizations.
NEW QUESTION # 137
Which of these can be associated with a service within the service portfolio taxonomy?
Answer: A
Explanation:
Step by Step Comprehensive Detailed Explanation: In the context of ServiceNow IT Service Management, specifically within the service portfolio taxonomy, a 'leaf node' can be associated with a service. The service portfolio taxonomy is a hierarchical structure that organizes the services offered by an organization. At the top of this hierarchy are broad categories or 'nodes,' which are then broken down into more specific 'leaf nodes.' These leaf nodes represent individual services or offerings that are the most granular level within the taxonomy. Associating a service with a leaf node allows for detailed tracking and management of that particular service within the larger portfolio.
References: The information is based on the ServiceNow product documentation and resources available on their official support and documentation portals, which detail the service portfolio management taxonomy and its components123.
NEW QUESTION # 138
When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?
Answer: D
Explanation:
From the book: An inbound email action checks the email for a watermark that associates it with a task and checks for other conditions: - Email reply: sending an email back to the source that triggered the action - By default, if an email has no identifiable watermark, an inbound email action creates a new incident from the message. - If the email has a watermark of an existing incident, an inbound email action updates the existing incident according to the action's script
NEW QUESTION # 139
In which phase of the incident management lifecycle do incidents typically gel escalated?
Answer: D
Explanation:
Explanation
* Page 49 in course materials
* During the Investigation and Diagnosis phase, you will research the incident and analyze/diagnose the issue.
* Analysis of the issue may indicate that the incident needs to be escalated to a particular group for resolution.
NEW QUESTION # 140
In the baseline platform configuration, who can create Change Requests?
Answer: B
Explanation:
NEW QUESTION # 141 
The test method above calls a web service that updates an external system with Account information and sets the Account's Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: "Methods defined as TestMethod do not support Web service callouts." What is the optimal way to fix this?
Answer: A
NEW QUESTION # 142
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