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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Organizational Structure and Roles10%- Key roles and responsibilities
- Teams and groups
ITIL Guiding Principles15%- Progress iteratively with feedback
- Collaborate and promote visibility
- Optimize and automate
- Think and work holistically
- Keep it simple and practical
- Start where you are
- Focus on value
ITIL Practices30%- General management practices
  • 1. Relationship management
    • 2. Information security management
      • 3. Supplier management
        • 4. Continual improvement
          - Technical management practices
          • 1. Infrastructure and platform management
            • 2. Deployment management
              • 3. Software development and management
                - Service management practices
                • 1. Change enablement
                  • 2. Business continuity management
                    • 3. Problem management
                      • 4. Service request management
                        • 5. Availability management
                          • 6. Capacity and performance management
                            • 7. Incident management
                              • 8. Service level management
                                ITIL Service Value System20%- Service value chain
                                • 1. Improve
                                  • 2. Plan
                                    • 3. Deliver and support
                                      • 4. Design and transition
                                        • 5. Obtain/build
                                          • 6. Engage
                                            - Continual improvement
                                            - Governance
                                            - Purpose and components
                                            Technology and Information Management10%- Information management principles
                                            - Role of technology in service management
                                            Key Concepts of Service Management15%- Services, service offerings, service relationships
                                            - Service management as a practice
                                            - Value, value co-creation, stakeholders

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                                            EXIN ITIL 4 Foundation Sample Questions (Q131-Q136):

                                            NEW QUESTION # 131
                                            Which practice has a purpose that includes maximizing the number of successful additions, modifications, or removals of anything that could have an effect on a service?

                                            Answer: D


                                            NEW QUESTION # 132
                                            A flaw in an application could cause a service to fail. IT staff are actively analyzing the application to try and understand what is going on. What is the correct name for this type of flaw?

                                            Answer: A


                                            NEW QUESTION # 133
                                            Which action is performed by a service provider?

                                            Answer: C


                                            NEW QUESTION # 134
                                            A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

                                            Answer: C


                                            NEW QUESTION # 135
                                            In service relationships, what is a benefit of identifying consumer roles?

                                            Answer: A


                                            NEW QUESTION # 136
                                            ......

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