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Microsoft MB-240 Exam Syllabus Topics:

Section	Weight	Objectives
Work Order Management	25%	- Manage work orders lifecycle 1. Create and manage work orders 2. Manage incidents and service tasks
Configure Dynamics 365 Field Service	20%	- Configure Field Service settings 1. Configure organizational units and resources 2. Set up Field Service parameters
Manage Inventory and Assets	15%	- Inventory management 1. Track customer assets 2. Manage products and stock
Field Service Mobile and Customer Experience	20%	- Mobile app configuration 1. Enable offline capabilities 2. Configure Field Service mobile app - Customer engagement 1. Service feedback management 2. Customer communication workflows
Schedule and Dispatch Work	20%	- Resource scheduling 1. Use schedule board 2. Optimize scheduling and routing

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q79-Q84):

NEW QUESTION # 79
You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company's business processes.
Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:

NEW QUESTION # 80
Your customer wants to set up a minimum charge of $100 for the first 45 minutes of being onsite for a work order.
You need to set up this requirement in Microsoft Dynamics 365 Field Service.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Create a new product with Field Service Product Type - Service.
B. Create a price list where the Flat Fee is set to No
C. Create a Field Service price list item where the Flat Fee is set to No. the Minimum Charge Duration is
45 minutes and the Minimum Charge Amount 15 $100
D. Created Field Service price list item where the Flat Fee is set to Yes. the Minimum Charge Duration is
45 minutes, and the Minimum Charge Amount is $100 H P.
E. Create a new product with Field Service Product Type = Inventory

Answer: A,B

NEW QUESTION # 81
A dispatcher for a restaurant equipment repair company has a requirement for a multi-day, multi- resource booking.
They need to schedule specific resources for individual days within the resource's working hours.
What should you recommend?

A. Go to Requirement Details > Specify Pattern, select days for each resource, and then individually select Book for each resource on their specific days.
B. Access the resource pool to manually assign days to individual resources for the multi-day requirement using the schedule assistant.
C. Use the schedule assistant to specify resource availability and days for each resource separately.
D. Utilize the auto-schedule feature to automatically allocate specific days to each resource.

Answer: A

Explanation:
Field Service, Schedule work over multiple days
Requirements can be scheduled across multiple days and weeks. Dispatchers can schedule multi-day work in between existing bookings, by double-booking existing schedules, or as a continuous block of time.
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/schedule-multi-day-work

NEW QUESTION # 82
Drag and Drop Question
Your organization recently started using the Universal Resource Scheduling feature. You enabled the Lead entity for scheduling.
You need to have a dedicated tab in the schedule board to see all the unscheduled leads.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

NEW QUESTION # 83
You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client is overwhelmed with all the options available in the site map.
The client wants one group called "My Work" with work orders, schedule board, accounts, contacts, and assets included.
What should you do before saving and publishing the model-driven app?

A. 1. Navigate to the app designer.
2. Select Use existing solution to create the app.
3. Remove all groups and areas other than "My Work."
B. 1. Navigate to the app designer.
2. Select the site map designer.
3. Remove all areas other than "My Work."
4. Add work orders, schedule board, accounts, contacts, and assets.
C. 1. Create a new model-driven app.
2. Select Use existing solution to create the app.
3. Select the Field Service site map.
D. 1. Create a new model-driven app.
2. Select the site map designer.
3. Add sub-area work orders, schedule board, accounts, contacts, and assets to "My Work."
4. Remove all other groups and areas.

Answer: D

NEW QUESTION # 84
......

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