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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Practices	30%	- General management practices 1. Relationship management 2. Supplier management 3. Continual improvement 4. Information security management - Technical management practices 1. Infrastructure and platform management 2. Deployment management 3. Software development and management - Service management practices 1. Availability management 2. Service level management 3. Capacity and performance management 4. Service request management 5. Business continuity management 6. Incident management 7. Problem management 8. Change enablement
ITIL Guiding Principles	15%	- Start where you are - Optimize and automate - Keep it simple and practical - Progress iteratively with feedback - Think and work holistically - Focus on value - Collaborate and promote visibility
Key Concepts of Service Management	15%	- Service management as a practice - Services, service offerings, service relationships - Value, value co-creation, stakeholders
Organizational Structure and Roles	10%	- Teams and groups - Key roles and responsibilities
Technology and Information Management	10%	- Role of technology in service management - Information management principles
ITIL Service Value System	20%	- Continual improvement - Governance - Purpose and components - Service value chain 1. Plan 2. Design and transition 3. Obtain/build 4. Deliver and support 5. Improve 6. Engage

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EXIN ITIL 4 Foundation Sample Questions (Q281-Q286):

NEW QUESTION # 281
Which is a use of the change schedule?

A. Deciding the approval authority for changes
B. Automating the change process
C. Creating change models
D. Assigning resources to changes

Answer: D

NEW QUESTION # 282
Which of the following guiding principles proposes the elimination of unnecessary work?

A. Progress iteratively with feedback
B. Keep it simple and practical
C. Think and work holistically
D. Start where you are

Answer: B

NEW QUESTION # 283
Which statement about standard changes is CORRECT?

A. A full assessment should be completed each time the change is implemented
B. The change can be implemented with less testing if necessary
C. The appropriate change authority should be assigned to each type of change
D. The change does not require additional authorization

Answer: D

NEW QUESTION # 284
What is the CORRECT order for the three phases of problem management?

A. Problem identification, error control, problem control
B. Problem identification, problem control, error control
C. Problem control, error control, problem identification
D. Error control, problem control, problem identification

Answer: B

NEW QUESTION # 285
Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

A. Only add controls and metrics when they are needed
B. Only add controls and metrics that are required for compliance
C. Design controls and metrics first, then remove those not adding value
D. Design controls and metrics and add them individually until all are implemented

Answer: A

NEW QUESTION # 286
......

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