Latest ServiceNow CIS-ITSM Study Notes & CIS-ITSM Latest Test Question

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ServiceNow CIS-ITSM Exam Syllabus Topics:

Section	Weight	Objectives
Incident Management	30%	- Assignment rules, escalation, and notifications - Configuration of incident properties, fields, and states - Incident lifecycle and process flow - Integration with CMDB and other ITSM modules
Integrations & Advanced Features	10%	- Platform features: Workflows, Notifications, Reporting - Integration between ITSM applications - Service Portfolio Management - Service Operations Workspace configuration
Request Fulfillment & Service Catalog	15%	- Service level agreements for requests - Service catalog design, items, and categories - Catalog variables, order guides, and workflows - Request lifecycle, approval, and fulfillment processes
Change Management	20%	- Change success measurement and reporting - Change types: Standard, Normal, Emergency - Change scheduling, risk assessment, and implementation - Change models, approval workflows, and policies
Configuration Management Database (CMDB)	5%	- CMDB integration with ITSM processes - CI identification, reconciliation, and normalization - CMDB data model, classes, and relationships
Problem Management	20%	- Root cause analysis and documentation - Problem lifecycle, identification, and investigation - Problem resolution and closure processes - Known error and workaround management

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CIS-ITSM Latest Test Question | Test CIS-ITSM Collection Pdf

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q134-Q139):

NEW QUESTION # 134
In the baseline configuration for change management, how do users access approved Standard Change Templates?

A. Browse for Standard Changes within the Technical Catalog
B. Standard Change Catalog
C. Standard Change Proposal table
D. Apply a template to a new Change form

Answer: B

Explanation:

NEW QUESTION # 135
Which table is used to store catalog items?

A. sc_catalog_item
B. c_item
C. sc_cat_item
D. sc_category_item

Answer: C

NEW QUESTION # 136
When a user selects Change > New, they are presented with a ___________ to select the type of change instead of being presented with a new Change form.

A. Interceptor
B. Interupter
C. Wizard
D. Splash Page

Answer: A

NEW QUESTION # 137
By default, a business rule causes the Assignment group to be automatically set on a change request record.
How is the group identified?

A. Support group on CI record, or if empty, the Support group on the Service
B. Change group on CI record, or if empty, the Change group on the Service offering
C. Support group on CI record, or the default assignment group for the user
D. Support group on CI record, or if empty the Support group on the Service offering

Answer: A

NEW QUESTION # 138
Which of the following can be used to standardize the body of Outbound email notifications?

A. Email Templates
B. Email Client
C. Variable sets
D. Inbound Action

Answer: A

NEW QUESTION # 139
......

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