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The Salesforce Health Cloud Accredited Professional certification exam is designed to test the knowledge and skills required to work with Salesforce Health Cloud. Health-Cloud-Accredited-Professional exam covers a range of topics, including patient management, care coordination, health data management, and more. Health-Cloud-Accredited-Professional Exam is designed to be challenging, and candidates are required to demonstrate their knowledge and expertise in order to pass.
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To become a Salesforce Health Cloud Accredited Professional, candidates must demonstrate a thorough understanding of the platform's capabilities and have hands-on experience working with it. Health-Cloud-Accredited-Professional Exam consists of 60 multiple-choice questions and must be completed within 90 minutes. Successful candidates will receive a badge and certificate, which they can use to demonstrate their expertise to current and potential employers. Salesforce Health Cloud Accredited Professional certification is highly valuable for healthcare professionals who want to stay ahead of the curve and provide the best possible care to their patients.
NEW QUESTION # 62
Bloomington Caregivers want to offer its patients remote monitoring to bring data from patient devices into Health Cloud.
Which set of records should an administrator populate to implement this functionality?
Answer: A
Explanation:
To enable Bloomington Caregivers to offer remote monitoring and integrate patient device data into Salesforce Health Cloud, an administrator should configure the following records:
Units of Measure:
Purpose: Define the measurement units for various health metrics (e.g., kilograms for weight, mmHg for blood pressure).
Configuration: Create records in the UnitOfMeasure object to standardize how data from patient devices is interpreted and displayed.
Remote Monitoring Device Types:
Purpose: Catalog the types of devices patients use for remote monitoring (e.g., glucometers, heart rate monitors).
Configuration: Define device types to manage and organize incoming data effectively.
Care Observations:
Purpose: Record and store the health metrics and observations collected from patient devices.
Configuration: Utilize the CareObservation object to capture data such as blood glucose readings or heart rate measurements.
Code Sets:
Purpose: Standardize the types of health metrics being monitored (e.g., defining what constitutes a blood glucose measurement).
Configuration: Create code sets to ensure consistency in data categorization and reporting.
Implementation Steps:
Set Up Remote Monitoring in Health Cloud:
Navigate to Health Cloud settings to configure remote monitoring features.
Create code sets for each health metric to be monitored.
Define units of measure corresponding to these code sets.
Establish care observations to capture and store incoming data.
Configure remote monitoring device types to manage various patient devices.
By setting up these records, Bloomington Caregivers can effectively implement remote monitoring, allowing seamless integration of patient device data into Health Cloud. This setup facilitates real-time health data tracking, enhancing patient care and engagement.
Reference:
Set Up Remote Monitoring in Health Cloud
Remote Monitoring and Device Registration Data Model
NEW QUESTION # 63
A provider is looking to implement Utilization Management in Health Cloud and submit and track pror authorizations. Which two capabilities should a consultant customize to achieve this?
Choose 2 answers
Answer: B,D
Explanation:
Implementing Utilization Management in Salesforce Health Cloud to handle prior authorizations involves customizing specific components to streamline the submission and tracking processes.
1. Integrate Using MuleSoft Direct for Electronic Prior Authorizations (ePA):
MuleSoft Direct for Health Cloud facilitates seamless integration between Electronic Health Record (EHR) systems and Health Cloud. This integration enables providers to electronically submit and track prior authorization requests, eliminating manual processes and reducing decision times. By leveraging electronic prior authorization (ePA), healthcare organizations can automate workflows, ensure timely approvals, and enhance patient care delivery.
Salesforce
2. Customize the Service Request Object:
The Service Request object in Health Cloud serves as a central repository for managing various patient- related requests, including prior authorizations. Customizing this object allows organizations to align the authorization process with their specific business requirements. Enhancements may include adding custom fields to capture necessary clinical information, modifying page layouts for improved user experience, and implementing validation rules to ensure data accuracy. Such customizations facilitate efficient tracking and management of authorization requests, ensuring that all relevant information is readily accessible to care teams.
References:
Get Started with Health Cloud Utilization Management
Manage Authorization Requests in a Provider's Office
NEW QUESTION # 64
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?
Answer: C
Explanation:
To identify pain points and define project requirements for setting up a Contact Center leveraging Health Cloud, a consultant should work with the following group of people:
(Persona) Contact Center agent: This is the end user who interacts with patients through phone calls, emails, chats, or other channels. The Contact Center agent needs to have access to patient information, appointment scheduling, billing inquiries, plan updates, and other tasks in Health Cloud. The consultant should work with the Contact Center agent to understand their needs, challenges, and expectations from the system.
(Stakeholder) Salesforce administrator: This is the person who configures and maintains the Health Cloud system for the Contact Center. The Salesforce administrator needs to set up user profiles, permissions, page layouts, workflows, reports, dashboards, and other features in Health Cloud. The consultant should work with the Salesforce administrator to understand the technical requirements, limitations, and best practices for setting up the system.
(Stakeholder) Integration architect: This is the person who designs and implements the integration between Health Cloud and other external systems, such as EHRs, billing systems, or third-party applications. The integration architect needs to ensure that data is exchanged securely and accurately between Health Cloud and other systems. The consultant should work with the integration architect to understand the integration requirements, challenges, and solutions for the system. General physician, Marketing Cloud administrator, Care coordinator, Tableau developer or MuleSoft developer are not relevant people for this use case.
NEW QUESTION # 65
Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:
Inform agents about changes in information
View basic details about a patient's insurance
Have a complete view of all engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
Answer: A,B,E
Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with Reference Record Alerts:
Notify agents of important or recent changes in patient information.
Extract:
"Use Record Alerts to keep agents informed of changes and critical updates on the patient's record."
- Contact Center for Health Cloud Overview
Timeline:
Provides a single, unified view of all engagement interactions, encounters, and activities with a patient.
Extract:
"Timeline shows a consolidated history of patient interactions and engagement, giving agents a complete view in one place."
- Health Cloud: Enhanced Timeline
Member Plan FlexCard:
Displays key patient insurance information directly on the record page.
Extract:
"The Member Plan FlexCard displays essential details about the patient's insurance coverage for agents."
- OmniStudio: FlexCards
Other Options:
A . Identity Verification: Used for verifying caller identity, not information display.
D . Action Launcher: Launches actions/processes, not for displaying info or alerts.
Reference:
Contact Center for Health Cloud Overview
Health Cloud: Enhanced Timeline
OmniStudio: FlexCards
NEW QUESTION # 66
A payer is implementing Health Cloud and wants to leverage predefined rules for its prior authorization request review process. The payer would like to leverage out-of-the-box Health Cloud functionality to drive speed to value.
Which prebuilt feature should a consultant recommend the payer leverage?
Answer: C
Explanation:
For a payer implementing Health Cloud, leveraging predefined rules for prior authorization reviews can significantly improve efficiency and speed. Salesforce Health Cloud provides Expression Set Templates as an out-of-the-box feature to achieve this.
Key Features of Expression Set Templates:
Predefined Rules:
Expression Set Templates come with prebuilt rule sets that can evaluate conditions, making them ideal for automating prior authorization request reviews.
Customizable Logic:
While they provide predefined logic, templates can also be customized to align with specific payer policies or regulatory requirements.
Faster Implementation:
Using out-of-the-box templates accelerates time-to-value, as they require minimal configuration compared to building rules from scratch.
Why Other Options Are Less Suitable:
A . Integration Procedures: Focuses on data integration and server-side processing but does not address predefined rules for authorization reviews.
C . FlexCards: Provides UI components for displaying information but does not support rule evaluation.
D . OmniScript Templates: Useful for guided workflows but not specifically for predefined rule management.
Reference:
Expression Sets in Salesforce Health Cloud
NEW QUESTION # 67
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