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SAP C_C4HCX Exam Syllabus Topics:

Section	Weight	Objectives
SAP Sales Cloud and SAP Service Cloud	11-20%	- Integration with back-end systems - Service ticket workflows - Sales process configuration
SAP Integration Suite	11-20%	- Open Connectors - API Management - Integration strategy and architecture - Cloud Integration capabilities
SAP Customer Data Solutions	11-20%	- Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent)
SAP Emarsys Customer Engagement and SAP Marketing Cloud	<=10%	- Customer segmentation - Marketing automation strategies - Campaign management
SAP Commerce Cloud	11-20%	- Order management - Commerce solution architecture - Storefront and catalog management
Extensibility in SAP CX Solutions	11-20%	- In-app extensibility - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP
Managing Clean Core	<=10%	- Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions
The Intelligent Enterprise	<=10%	- Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q54-Q59):

NEW QUESTION # 54
What can be maintained and customized for a Lead in SAP Sales Cloud?

A. Status and Qualification
B. Qualification and Temperature
C. Status and Origin
D. Temperature and Origin

Answer: A

NEW QUESTION # 55
Which of the following are suite qualities of the intelligent, sustainable enterprise?
Note: There are 3 correct answers to this question.

A. Seamless payment methods
B. Coordinated lifecycle management
C. One workflow inbox
D. Seamless user experience
E. One process workflow

Answer: B,C,D

NEW QUESTION # 56
What are some SAP recommended guiding principles to achieve clean core operations?
Note: There are 3 correct answers to this question.

A. Integrate clean core practices in the end-to-end value process chain.
B. Establish regular housekeeping tasks and procedures.
C. Establish release management.
D. Define roles and responsibilities as part of a process transformation office.
E. Establish an organizational structure, technical foundation, and transformation methodology for clean core.

Answer: C,D,E

NEW QUESTION # 57
In which level of the SAP Business Technology Platform account do you manage your applications, services, and subscriptions?

A. Directory
B. Org member
C. Global account
D. Subaccount

Answer: D

NEW QUESTION # 58
Which automation program types are available in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.

A. Interactions
B. Tactics
C. Channel Updates
D. Automation Center
E. Contact

Answer: A,B,D

NEW QUESTION # 59
......

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