1Z0-1064-26 Dumps Download | Pass-Sure Exam 1Z0-1064-26 Preparation: Oracle Fusion Service 2026 Implementation Professional

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Oracle Fusion Service Overview	- Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components - Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q48-Q53):

NEW QUESTION # 48
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
B. DCS is a visual development tool for creating applications in VBCS.
C. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
D. VBCS is a visual development tool for creating applications in DCS.

Answer: A,D

NEW QUESTION # 49
Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
B. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
C. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
D. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

Answer: A

NEW QUESTION # 50
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Sales opportunities
B. Notes
C. Contacts
D. Social network
E. Service requests

Answer: A,D,E

NEW QUESTION # 51
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title
B. Title, Status
C. Title, Status, Problem Description
D. Title, Category, Severity
E. Title, Category, Severity, Status

Answer: E

NEW QUESTION # 52
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A. Grant the agent Administrator permissions to add new search filters.
B. Create a new search through the application composer.
C. Create several personalized searches and create them to each other.
D. Add fields from the advanced search functionality.

Answer: B

NEW QUESTION # 53
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