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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q17-Q22):

NEW QUESTION # 17
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Analytics Cloud
B. SAP Cloud ALM
C. SAP Customer Data Cloud
D. SAP Successfactors

Answer: A,B,C

NEW QUESTION # 18
Which feature is available in SAP Commerce Cloud?

A. Product catalog
B. Bounce management for new prospects
C. Management for intercompany sales processes
D. Case processing with registered products

Answer: A

NEW QUESTION # 19
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Lower customer acquisition costs
B. Improved customer satisfaction and retention
C. Innovate and stay ahead
D. Optimize buying lifecycle
E. Increased profitability

Answer: A,D,E

NEW QUESTION # 20
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration caters for error handling and monitoring
B. Integration monitoring needs to be centralized
C. Integration value mapping needs to be maintained
D. Integration between SAP CX and SAP ERP is out-of-the-box
E. Integration is GDPR compliant

Answer: A,C,D

NEW QUESTION # 21
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Case Management
B. Intelligent Lead Score
C. Agent Desktop
D. Guided Selling
E. Forecasting and Pipeline Management

Answer: B,D,E

NEW QUESTION # 22
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