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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Security	28%	- Security best practices 1. Implement physical security measures 2. Perform data destruction and disposal 3. Apply least privilege principles - Threat prevention 1. Detect and remove malware 2. Prevent phishing and social engineering 3. Secure end-user devices - Security fundamentals 1. Apply encryption technologies 2. Configure wireless security 3. Implement authentication and access controls
Operating Systems	28%	- File systems and maintenance 1. Configure backup and recovery 2. Manage file systems and permissions 3. Perform OS updates and upgrades - OS installation and configuration 1. Configure macOS and Linux 2. Install and configure Windows 3. Manage mobile operating systems - Windows tools and utilities 1. Use Command Prompt and PowerShell 2. Manage disks and partitions 3. Use Task Manager and Device Manager
Operational Procedures	21%	- Safety and compliance 1. Handle hazardous materials properly 2. Understand environmental impacts 3. Follow workplace safety procedures - Backup and disaster recovery 1. Verify data integrity 2. Implement backup strategies 3. Perform disaster recovery procedures - Documentation and professionalism 1. Follow change management procedures 2. Maintain accurate documentation 3. Use professional communication skills
Software Troubleshooting	23%	- Mobile and application troubleshooting 1. Fix application crashes and freezes 2. Resolve connectivity problems 3. Troubleshoot mobile OS issues - Security-related troubleshooting 1. Resolve unauthorized access issues 2. Recover compromised systems 3. Identify malware symptoms - Operating system troubleshooting 1. Resolve boot and startup issues 2. Fix application and driver errors 3. Troubleshoot performance problems

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q220-Q225):

NEW QUESTION # 220
A technician thinks that an application a user downloaded from the internet may not be the legitimate one, even though the name is the same. The technician needs to confirm whether the application is legitimate. Which of the following should the technician do?

A. Run the application in safe mode.
B. Run Task Manager and compare the process ID.
C. Verify the file name is correct.
D. Compare the hash value from the vendor.

Answer: D

Explanation:
By computing the downloaded application's checksum (e.g., SHA-256 or MD5) and comparing it against the official hash published by the software vendor, the technician can verify the file's integrity and authenticity. A matching hash confirms the application is genuine and unaltered, whereas any discrepancy indicates a potentially illegitimate or tampered file.

NEW QUESTION # 221
An end user is unable to print to a network printer but can access everything else on the network.
Other users in the organization have no issues printing. A technician opens the print queue on the user's computer and sees the job has failed. Which of the following is the next step to troubleshoot the issue?

A. Removing the printer from the computer and reinstalling it
B. Restarting the print spooler from services
C. Starting the computer again and attempting to print again
D. Printing a test document from another computer on the network

Answer: B

Explanation:
Since other users can print and the job has failed in the local print queue, the issue is likely related to the print spooler service on the user's machine. Restarting the print spooler clears stalled jobs and resets the printing service, allowing new print jobs to process correctly.

NEW QUESTION # 222
A customer is explaining issues with a workstation to a technician. While the customer is listing the issues, the technician is browsing social media on a smartphone. Which of the following professionalism and communication techniques should the technician be using in this situation?
(Choose two.)

A. Avoid personal interruptions.
B. Follow up with the customer.
C. Actively listen and take notes.
D. Provide proper documentation.
E. Clarify customer statements.
F. Maintain professional attire.

Answer: A,C

Explanation:
Avoiding personal interruptions ensures the technician gives full attention to the customer.
Actively listening and taking notes demonstrates respect and helps accurately address the customer's issues.

NEW QUESTION # 223
A technician is creating an MDM policy using hardening techniques that are unique to each user.
Which of the following techniques is the technician using?

A. A drawn pattern
B. A fingerprint
C. A password
D. A PIV card

Answer: B

Explanation:
A fingerprint is a biometric hardening technique unique to each user, making it suitable for an MDM policy that requires individualized security.

NEW QUESTION # 224
Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
INSTRUCTIONS
Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
Multiple devices may be selected for quarantine.
Click on a host or server to configure services.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Answer:

Explanation:
See Explanation below for complete solution.
Explanation:
Host 2, Host 3, Host 4 , Host 5 ,Host 6, Host 7, Host 8 , Media Server - Stop All unwanted and malicious service (Persistance.j1zpxn Installer Service) from all the listed host and Media servers Refer screenshot below on the required service started/stopped on host2, same service to be started and stopped across all host servers.

A screenshot of a computer AI-

A screenshot of a computer AI-

NEW QUESTION # 225
......

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