L5M9 Exam Dumps: Operations Management & L5M9 Training Materials & L5M9 Dumps Torrent

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CIPS L5M9 Exam Syllabus Topics:

SectionWeightObjectives
Operational Risk, Sustainability and Ethics15-20%- Sustainable operations: green practices, circular economy
- Identifying, assessing and mitigating operational risks
- ESG considerations in operational design and delivery
- Ethical and responsible operations management
Principles of Operations Management15-20%- Input-transformation-output model
- Value creation, efficiency and effectiveness
- Definition, scope and role of operations management
- Operations strategy alignment with organizational goals
- Linkages between operations, procurement and supply chain
Process Design, Planning and Improvement20-25%- Benchmarking and process optimization
- Capacity planning, demand management and resource allocation
- Process mapping, workflow and design principles
- Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR
- Forecasting, scheduling and inventory management
Quality Management and Performance Measurement15-20%- Quality standards: ISO 9000 series and related frameworks
- Measuring efficiency, productivity and customer satisfaction
- Quality control, assurance and improvement tools
- Key Performance Indicators (KPIs) for operations
- Total Quality Management (TQM) concepts and application
Lean, Agile and Responsive Operations15-20%- Comparison and integration of lean and agile
- Agile approaches: flexibility, responsiveness and speed
- Application in manufacturing, service and public sectors
- Lean principles: waste elimination, value stream mapping

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CIPS Operations Management Sample Questions (Q89-Q94):

NEW QUESTION # 89
Blue Slipper Ltd is a multi-national organisation that produces a variety of cosmetic products. A team has been put together to create a strategy for the Marketing Department in order to increase sales and thus profitability. What level of strategy is being created?

Answer: A

Explanation:
The correct answer is functional level strategy as Marketing is a function within the business. P.32 discusses the three levels of strategy: corporate (whole organisation), business level (divided by business unit such as lipsticks, mascara etc) and function (divided by department such as marketing, operations and HR). The last option is made up.


NEW QUESTION # 90
Khaled has recently been hired as an Operations Manager at a company providing consultancy services. This is his first role in the service industry, previously he has worked at companies providing goods. He understands that services are intangible and therefore there is a difference in how Operations may be managed. Which of the following sentences about services are true? Select THREE

Answer: A,B,E

Explanation:
The correct sentences are 2, 3 and 5. This is from the table comparing services and goods on p.47. Note that you can ask for a refund if you're unhappy with a service, but you can't physically return the service you've received. Option 1 is incorrect- there is no transfer of ownership with services (there is with goods). Option 4 is incorrect as every service is different- there is a high level of variability in delivery.


NEW QUESTION # 91
Performance Benchmarking is a form of what type of benchmarking?

Answer: A

Explanation:
Performance Benchmarking is an internal form of benchmarking where you compare the performance of 2 different departments against each other. This is from p.82.


NEW QUESTION # 92
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has. Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 1?

Answer: D

Explanation:
The correct answers are as follows:


NEW QUESTION # 93
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 7?

Answer: A

Explanation:
The correct answers are as follows:


NEW QUESTION # 94
......

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