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| Section | Objectives |
|---|---|
| Topic 1: Health Cloud Fundamentals | - Healthcare industry concepts and use cases for Health Cloud - Core Health Cloud features and capabilities |
| Topic 2: Data Model and Patient / Member Management | - Patient / member data organization and relationships - Person accounts, contacts, and care team structures |
| Topic 3: Care Coordination and Care Plans | - Care plan creation and lifecycle management - Care team collaboration and task management |
| Topic 4: Reporting and Analytics | - Healthcare reporting and dashboards - Tracking outcomes and operational insights |
| Topic 5: Security, Compliance, and Privacy | - Data access controls, sharing models, and consent management - HIPAA-related considerations in Salesforce Health Cloud |
| Topic 6: Integration and Interoperability | - Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts) - Integration with EHR systems and external healthcare systems |
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NEW QUESTION # 100
A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for this standardized survey.
Which solution should a consultant recommend?
Answer: A
Explanation:
Step-by-Step
Discovery Framework for PROMs Surveys:
The Discovery Framework in Health Cloud supports question banks, standardized survey templates, and version control.
Exact Extract:
"Use the Discovery Framework to create assessments with question banks, reusable questions, and versioning to manage standardized surveys such as PROMs." Reference:
Why Not Other Options?
Salesforce Surveys/Salesforce Feedback Management: Support surveys, but do not natively support question banks or version control for standardized, healthcare-specific forms.
Health Cloud Forms: Used for simple data capture, not for full-featured assessments with question banks and versioning.
Conclusion:
The Discovery Framework is the recommended solution for managing PROMs with question banks and version control.
NEW QUESTION # 101
What is Health Cloud? (Choose two.)
Answer: A,C
Explanation:
According to the Salesforce documentation, Health Cloud is a health IT solution that helps healthcare organizations deliver personalized and collaborative care across every touchpoint. Some of the characteristics of Health Cloud are:
Health Cloud is an engagement layer that connects patients, providers, payers, and partners on a single platform. It enables seamless communication and collaboration across the healthcare ecosystem.
Health Cloud is part managed package and part core services. The managed package contains custom objects, fields, tabs, apps, components, and more that are specific to healthcare use cases. The core services include standard Salesforce features and functionality that are available across all Salesforce products.
NEW QUESTION # 102
A company based In the United States requires a way to track medications that patients take in a standardized format and detect potential drug-to-drug Interactions.
Which two Health Cloud solutions should a consultant recommend?
Choose 2 answers
Answer: B,D
Explanation:
To track medications and detect potential drug-to-drug interactions in a standardized format, Salesforce Health Cloud offers features designed for healthcare organizations to manage medication data effectively.
Correct Features Explanation:
Medication Reconciliation:
This feature enables the accurate tracking of patient medications across different points of care. It ensures all prescribed and over-the-counter medications are recorded in a standardized format, preventing duplications, omissions, or errors.
By reconciling medications, healthcare providers can identify potential drug-to-drug interactions and avoid adverse drug events.
Medication Review:
This involves reviewing the patient's entire medication list to assess safety, appropriateness, and effectiveness.
Healthcare providers can use this review process to flag potential drug interactions, dosage inconsistencies, and other risks, thereby ensuring comprehensive medication management.
Why Other Options Are Incorrect:
A . Medication Audit:
While this could involve reviewing medication-related data, it is not a standard Health Cloud feature designed for drug-to-drug interaction detection or medication tracking.
D . Medication Administration:
This feature focuses on the administration of drugs to patients, such as documenting doses and timing, and does not handle tracking or interaction detection in a standardized way.
Key Benefits of the Correct Features:
Ensuring Patient Safety: Tracks and reconciles medications to avoid harmful drug interactions.
Standardized Format: Maintains consistent records, compliant with healthcare regulations like HIPAA and FHIR standards.
Improved Coordination: Enables care teams to collaborate effectively in managing patient medications.
Reference:
Administer Health Cloud
Salesforce Health Cloud Medication Management Features Documentation
Salesforce FHIR Compliance Guide for Standardized Health Data
NEW QUESTION # 103
Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team is reporting differences between current Identity Verification business processes and what was built in Health Cloud.
The call center manager has requested the following changes:
* Birth Date be available in results and as an optional verifier, but no longer required for verification purposes
* Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier What should a consultant do to meet these requirements?
Answer: A
Explanation:
In Salesforce Health Cloud, Identity Verification Processes allow you to configure how patient or contact identities are verified during interactions. The requirements from the call center team involve modifying the verification process to:
Include "Bloomington ID":
This custom field should be added as a required verifier and also included in search results.
Modify "Birth Date":
Remove it as a required verifier while keeping it available as an optional verifier in the process.
Steps to Implement the Solution:
Add Two New Identity Verification Process Field Records for 'Bloomington ID':
Field Type: Result Field: Ensures the field appears in the search results.
Field Type: Required Verifier: Makes this field mandatory for identity verification.
Modify Birth Date Record:
Update the existing record for Birth Date by changing its Field Type from "Required Verifier" to "Optional Verifier." This adjustment makes the field optional in the verification process.
This approach ensures the flexibility and compliance requested by the call center manager while aligning with Salesforce Health Cloud's configurable Identity Verification features.
Reference:
Administer Health Cloud
Flow Builder Documentation for Identity Verification
NEW QUESTION # 104
Which three type of basic Patient or Member information is displayed on the Patient info component? (Choose three.)
Answer: A,B,E
NEW QUESTION # 105
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