Exam ITILFND_V4 Materials, Latest ITILFND_V4 Braindumps Questions

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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Understand the key concepts of service management	- Recall the definition of service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services
Topic 2: Understand the four dimensions of service management	- Value Streams and Processes - Partners and Suppliers - Information and Technology - Organizations and People
Topic 3: Understand how the ITIL guiding principles can help an organization adopt and adapt service management	- Progress iteratively with feedback - Keep it simple and practical - Focus on value - Think and work holistically - Start where you are - Collaborate and promote visibility - Optimize and automate
Topic 4: Understand the activities of the service value chain	- Plan - Improve - Obtain/Build - Engage - Design & Transition - Deliver & Support
Topic 5: Know the purpose and key terms of 15 ITIL practices	- Deployment Management - Continual Improvement - IT Asset Management - Service Request Management - Monitoring and Event Management - Service Desk - Change Control - Release Management - Supplier Management - Information Security Management - Service Level Management - Service Configuration Management - Problem Management - Incident Management - Relationship Management
Topic 6: Understand the purpose and components of the ITIL service value system	- Continual Improvement - Governance - Service Value Chain - Guiding Principles - Practices

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Latest ITILFND_V4 Braindumps Questions & Test ITILFND_V4 Lab Questions

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EXIN ITIL 4 Foundation Sample Questions (Q287-Q292):

NEW QUESTION # 287
What is included in the purpose of the 'continual improvement' practice?

A. Ensuring that delivery of services is properly assessed, monitored, and improved against targets
B. Aligning the organization's practices and services with changing business needs
C. Creating collaborative relationships with key suppliers to realize new value
D. Identifying and continually improving relationships with and between stakeholders

Answer: B

NEW QUESTION # 288
Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?

A. Problem management
B. Service configuration management
C. Change enablement
D. Information security management

Answer: D

NEW QUESTION # 289
What is part of a configuration management system (CMS)?
1. Configuration records
2. Configuration management databases
3. Physical assets
4. Release plans

A. 1 and 2
B. 2 and 4
C. 1 and 3
D. 3 and 4

Answer: A

NEW QUESTION # 290
Which step of the continual improvement model includes baseline assessments?

A. Where are we now?
B. Did we get there?
C. What is the vision?
D. Where do we want to be?

Answer: A

NEW QUESTION # 291
What is MOST LIKELY to be handled as a service request?

A. The implementation of a workaround
B. Providing a virtual server for a development team
C. An emergency change to apply a security patch
D. Managing an interruption to a service

Answer: B

NEW QUESTION # 292
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