시험패스가능한ITIL-4-CDS최고품질시험덤프자료덤프공부문제

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Performance and Measurement- Metrics and KPIs
  • 1. Service level metrics
    • 2. Performance indicators alignment
      - Continual improvement
      • 1. Improvement models and practices
        • 2. Feedback loops and reporting
          Topic 2: ITSM Practices in Create, Deliver and Support- Service Level Management
          • 1. SLAs and service expectations
            - Problem Management
            • 1. Root cause analysis and prevention
              - Change Enablement
              • 1. Change control and risk assessment
                - Service Desk
                • 1. User support and communication channels
                  - Incident Management
                  • 1. Incident lifecycle and resolution
                    Topic 3: Organizational Structure and Service Value System- Service value chain integration
                    • 1. Design and transition considerations
                      • 2. Plan, improve, engage activities
                        - ITIL Service Value System (SVS)
                        • 1. Governance and value co-creation concepts
                          • 2. Guiding principles application
                            Topic 4: Team Collaboration and Shift-Left Approach- Shift-left principles
                            • 1. Knowledge management empowerment
                              • 2. Early resolution of incidents
                                - Collaborative practices
                                • 1. Agile and DevOps integration
                                  • 2. Cross-functional teamwork
                                    Topic 5: Value Streams and Service Delivery- Workflow optimization
                                    • 1. Eliminating waste in processes
                                      • 2. Lean principles in service delivery
                                        - Value stream mapping
                                        • 1. Incident-to-resolution value streams
                                          • 2. Design-to-transition value streams

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                                            최신 Peoplecert Certification ITIL-4-CDS 무료샘플문제 (Q66-Q71):

                                            질문 # 66
                                            A global IT service provider is migrating several mission-critical legacy applications to a cloud- native platform while its support team struggles with a growing backlog of incident and service requests. Development, operations, and support each maintain separate work queues, resulting in duplicated effort, handover delays, and unclear task priorities. As the Service Delivery Lead, which ONE of the following actions would MOST effectively coordinate and prioritize work across all teams to ensure smooth migration and timely support?

                                            정답：D

                                            설명：
                                            A unified Kanban board with WIP limits visualizes all incoming work, highlights interteam dependencies, enforces flow control, and prevents any one queue from becoming overloaded.
                                            This approach drives collaboration, reduces handover delays, and makes prioritization transparent across development, operations, and support.


                                            질문 # 67
                                            Which is often included in an Agile approach to software development?

                                            정답：C


                                            질문 # 68
                                            A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?

                                            정답：D


                                            질문 # 69
                                            An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing. Which practice is most likely to provide this information?

                                            정답：D


                                            질문 # 70
                                            Which is an example of results-based measurement and reporting?

                                            정답：A


                                            질문 # 71
                                            ......

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