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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration
Troubleshooting and Support	- Admin tools and diagnostic capabilities - Common workspace issues resolution
Security and Compliance	- Data retention and compliance settings - Authentication and access controls
Integrations and App Management	- Slack app installation and management - Salesforce and third-party integrations
Channel and Collaboration Management	- Channel structure and governance - Messaging and collaboration features

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Salesforce Certified Slack Administrator Sample Questions (Q79-Q84):

NEW QUESTION # 79
Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack's Enterprise Grid plan.
Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org.
Who can give Clint multi-workspace channel permissions?

A. A Workspace Owner, who already has multi-workspace channel permissions, can give them to Clint.
B. Only Org Owners can manage multi-workspace channels.
C. The Sales Workspace Primary Owner can give multi-workspace channel permissions to Clint.
D. Org Owners and Org Admins decide who can manage multi-workspace channels in this situation.

Answer: D

Explanation:
In Enterprise Grid:
"Org Owners and Org Admins are responsible for assigning the permission to create and manage multi- workspace channels." Workspace Owners cannot independently assign this permission unless the Org-level Admins grant them the necessary rights.
(Reference: Slack Administration Study Guide - Enterprise Grid Channel Management)
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NEW QUESTION # 80
You work with a team of developers who are responsible for creating a custom ticketing app at your organization.
What should you do to ensure subject matter experts (SMEs) from the developer team are able to continuously manage settings for the custom app?

A. Encourage the developer team to use Workflow Builder to automate ticketing instead of creating a custom app.
B. Add the SMEs as internal app collaborators so they can directly manage the app's settings.
C. Create a channel where the SMEs can submit suggested changes, and Org Admins can review and decide whether to apply the suggestions.
D. Promote the SMEs to Org Admin so they can manage the custom app as well as all other apps installed at your organization.

Answer: B

Explanation:
Slack's internal app management documentation states:
"Adding internal app collaborators allows trusted users to manage an app's configuration, including OAuth settings, scopes, and other integration behaviors without needing Org Admin privileges." There is no need to promote SMEs to Org Admins (B) - which would give them excessive permissions across the entire Slack environment. A and C do not enable them to manage the app directly.
(Reference: Slack Administration Study Guide - Managing Internal Apps and App Collaborators)
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NEW QUESTION # 81
You're a Workspace Admin looking to set up a user group for a new hire class your organization has recently hired.
What is a key benefit of setting up a user group for these individuals?

A. When writing a message from any of their workspaces on the Enterprise Grid, any member can send a notification to the new hires with one @mention.
B. The user group can then be added to all relevant new-hire and onboarding channels, ensuring that no one gets left behind or is accidentally excluded from any channels they should be in.
C. These users will only be granted access to the channels that they've been added to, ensuring that other organization channels remain confidential until they complete their onboarding.
D. Admins can foster a sense of community by creating a group-only direct message (DM).

Answer: B

Explanation:
Slack recommends user groups for onboarding because:
"User groups allow admins to easily manage membership in multiple channels by adding the user group to those channels, ensuring no member is missed and simplifying onboarding processes." Options A and D misrepresent how access is managed (user groups do not automatically restrict channel access), and C is incorrect because mentions depend on group settings and channel memberships.
(Reference: Slack Administration Study Guide - Managing User Groups for Onboarding)
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NEW QUESTION # 82
You built a workflow using Workflow Builder that shares onboarding info with project team members.
The project has pivoted, and the onboarding workflow info is outdated.
How do you ensure new team members receive the correct information?

A. Add a new step to your workflow calling out what has changed since the previous iteration.
B. Unpublish your workflow, modify the workflow steps, and republish your workflow.
C. Delete your workflow and create a new workflow with the updated project information.
D. Download the workflow file, edit the JSON file, and import the updated workflow file.

Answer: B

Explanation:
Slack's Workflow Builder guidance states:
"To update an existing workflow, unpublish it, make edits to the steps or messages, and republish it." Editing JSON manually (B) is unnecessary. Adding a step (C) is a patch, not a real fix. Deleting and rebuilding (D) is inefficient when Slack allows direct editing.
(Reference: Slack Administration Study Guide - Managing Workflows)
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NEW QUESTION # 83
You're the Grid Owner for your sales company's Slack Enterprise Grid instance. Departments are spread across multiple workspaces and collaborate with their customers through Slack Connect.
Your company is growing quickly, and you want to have more control over external collaboration. You decide to set up an external workspace dedicated to Slack Connect channels. This workspace should include all current users, plus any future users.
What is the easiest and most efficient way to go about adding users to the new workspace? (Select the best answer.)

A. Make the workspace a default workspace for all current and future users.
B. Sync all current and future users to the workspace using identity provider (IdP) groups.
C. Use an org-wide default channel to introduce the new workspace and its purpose. Ask all users who are currently using Slack Connect to join the workspace.
D. Use the workspace's admin dashboard to add all users within your organization.

Answer: A

Explanation:
The most efficient method to ensure all users are automatically added is:
"Make the workspace a default workspace for the Enterprise Grid organization. This way, all current and future members will automatically be added without manual intervention." Syncing IdP groups (Option D) could work but requires additional setup complexity and group management.
(Reference: Slack Administration Study Guide - Default Workspace Management in Enterprise Grid)

NEW QUESTION # 84
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