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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
High-velocity IT practices and techniques- Automation and advanced technology
  • 1. Cloud computing and automation
    • 2. AI and machine learning support
      - Resilient and secure systems
      • 1. Security by design
        • 2. Risk management
          Digital Product Lifecycle- Design and development
          • 1. DevOps integration
            • 2. Agile and Lean delivery practices
              - Release and operations
              • 1. Continuous delivery and deployment
                • 2. Resilient operations
                  ITIL practices in high-velocity environments- Service management practices
                  • 1. Deployment management
                    • 2. Incident management
                      • 3. Change enablement
                        High-velocity IT Concepts- High-velocity nature of digital enterprises
                        • 1. Digital organization characteristics
                          • 2. Digital transformation drivers
                            - ITIL guiding principles in high-velocity environments
                            • 1. Start where you are
                              • 2. Progress iteratively with feedback
                                • 3. Focus on value

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                                  Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q17-Q22):

                                  NEW QUESTION # 17
                                  Which is an example of results-based measurement and reporting?

                                  Answer:

                                  Explanation:
                                  Measuring and reporting the customer satisfaction with closed incidents


                                  NEW QUESTION # 18
                                  A team is evaluating commercial software products in an effort to improve communication and collaboration within the team. The members of the team cannot agree on the process that they should use to evaluate the products.
                                  Which step should the team complete LAST?

                                  Answer: A


                                  NEW QUESTION # 19
                                  From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?

                                  Answer: A

                                  Explanation:
                                  From the provider's point of view, the lifecycle starts before onboarding. It begins when the provider researches, conceives, and develops the offering. That includes understanding demand, shaping the product or service, building capabilities, and preparing it for market or use.
                                  A begins too late, because onboarding occurs after the offering already exists. C and D describe possible termination points in specific relationships, but the key point in the question is the correct starting point from the provider perspective.
                                  Therefore B is the correct answer.


                                  NEW QUESTION # 20
                                  Which competency profile is required by an individual who is tasked with motivating others to adopt the new ways of working required to support the organization's goals?

                                  Answer: A


                                  NEW QUESTION # 21
                                  A provider has researched a market opportunity, created an initial product concept, built a pilot version, and gathered feedback from early adopters.
                                  Which stage of the digital product lifecycle is the provider MOST clearly operating in?

                                  Answer: C

                                  Explanation:
                                  The activities described are focused on creating and refining the product offering itself. Researching the opportunity, building a pilot, and learning from early adopters all fall within the obtain/build area of the lifecycle from the provider's perspective.
                                  Engage is more about interactions with users and customers in consuming and supporting the offering.
                                  Support is about ongoing service operation. Retire is about end-of-life activities. Since the scenario is centered on creating and evolving the offering before broader operational use, B is the strongest answer.
                                  =========


                                  NEW QUESTION # 22
                                  ......

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