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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Section	Weight	Objectives
Customer Discovery	17%	- Business analyst responsibilities 1. Identify business objectives 2. Demonstrate Salesforce capabilities 3. Assess customer environment 4. Support implementation lifecycle
Requirements	18%	- Requirements management 1. Validate requirements 2. Manage requirement lifecycle 3. Gather business requirements 4. Identify dependencies
Collaboration with Stakeholders	23%	- Stakeholder engagement 1. Manage stakeholder expectations 2. Prioritize business needs 3. Facilitate communication 4. Identify stakeholder roles
Development Support and User Acceptance	12%	- Solution validation 1. Coordinate user acceptance testing 2. Support development teams 3. Manage change adoption 4. Validate business outcomes
Business Process Mapping	12%	- Process analysis 1. Use process mapping techniques 2. Document current-state processes 3. Manage scope definition 4. Design future-state processes
User Stories	18%	- Agile documentation 1. Refine backlog items 2. Write user stories 3. Support Agile delivery 4. Define acceptance criteria

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Salesforce Certified Business Analyst Exam Sample Questions (Q106-Q111):

NEW QUESTION # 106
The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?

A. Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.
B. Document user stories and clarify business needs so IT can deliver results based on the requirements.
C. Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.

Answer: C

Explanation:
The business analyst's role during UAT is to coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live. The business analyst is responsible for facilitating UAT by ensuring that all stakeholders are involved and engaged in testing the solution according to their roles and responsibilities. The business analyst is also responsible for monitoring and reporting on UAT progress and results by tracking any issues or bugs that are detected during testing and communicating them to the IT team for resolution. The business analyst's role during UAT is to ensure that the solution meets the requirements and expectations of all stakeholders before it is deployed to production. References:
https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/learn-about-user- acceptance-testing

NEW QUESTION # 107
Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.
What should the business analyst do to meet the requirement?

A. Review department procedures and consult the org chart.
B. Create an entity relationship diagram.
C. Map the business process.

Answer: C

Explanation:
The best tool for identifying the key recruitment steps and stakeholders in a visual format is to map the business process. Business process mapping is a technique that helps to create a visual representation of a business process. It shows the steps, inputs, outputs, roles, and decisions involved in the process. Business process mapping helps to understand the current state of the process, identify areas for improvement, and design the future state of the process. A BA should use business process mapping to identify the key recruitment steps and stakeholders for the Salesforce application. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/understand-process

NEW QUESTION # 108
Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department.
Which activity should be handled by a business analyst assigned to this project?

A. Work with Salesforce to purchase the necessary licenses.
B. Manage existing Salesforce applications and activities.
C. Understand current business processes and document existing functionality.

Answer: C

Explanation:
A business analyst assigned to a Service Cloud project should understand the current business processes and document the existing functionality of the customer service department. This will help them identify the gaps, pain points, and opportunities for improvement. Working with Salesforce to purchase the necessary licenses is a task for the project manager or sponsor. Managing existing Salesforce applications and activities is a task for the administrator or developer. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro

NEW QUESTION # 109
The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.
What should the BA do to provide the product development team with more accurate information about the onboarding team's process?

A. Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.
B. Review survey feedback again to better understand pain points in the existing onboarding process.
C. Conduct individual interviews with each team member to gather more information about the existing onboarding process.

Answer: A

NEW QUESTION # 110
The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an upcoming Experience Cloud implementation.
Which characteristics make a user story successful?

A. Independent, Negotiable, Valuable, Estimable. Small, Testable
B. Actionable., Concise, Testable, Solution-oriented, Defined
C. Clean Direct, Concise, Cross Functional, Configurable

Answer: A

Explanation:
these are the characteristics that make a user story successful, according to the INVEST acronym. A user story should be independent of other user stories, negotiable in terms of scope and details, valuable to the user or customer, estimable in terms of effort and time, small enough to fit in a sprint or iteration, and testable with clear acceptance criteria. References: https://trailhead.salesforce.com/content/learn/modules/user-story- creation/learn-about-user-stories

NEW QUESTION # 111
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