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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
  • 1. Focus on value
    • 2. Optimize and automate
      Topic 2: Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
      • 1. Customer and stakeholder value
        • 2. Feedback loops and continual improvement
          Topic 3: Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
          • 1. Designing and delivering digital products
            • 2. Operating and improving digital products
              Topic 4: Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
              • 1. Service validation and testing
                • 2. Architecture management
                  • 3. Deployment management
                    • 4. Business analysis
                      • 5. Information security management
                        Topic 5: Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
                        • 1. Digital technology and digital organizations
                          • 2. The characteristics of high-velocity IT

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q48-Q53):

                            NEW QUESTION # 48
                            What does a digital organization have to do to create or maintain a competitive advantage?

                            Answer: C

                            Explanation:
                            A digital organization must deliver innovative new products and services quickly and reliably to create or maintain a competitive advantage, as speed and innovation are critical differentiators in digital markets.


                            NEW QUESTION # 49
                            An organization is under constant pressure to release new software features. Shortcuts are sometimes used to introduce features, and incidents are often solved with workarounds. As a result, the product is becoming increasingly difficult to maintain.
                            Which is the BEST approach to take in this situation?

                            Answer: D

                            Explanation:
                            In high-velocity environments, frequent shortcuts and workaround-driven fixes typically accumulate technical debt, making systems harder to maintain and increasing long-term risk.
                            Actively allocating resources to reduce technical debt addresses the root cause by improving system maintainability, reducing complexity, and stabilizing future development and operations.


                            NEW QUESTION # 50
                            A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
                            Which practice has activities to help protect the organization from these errors?

                            Answer: A

                            Explanation:
                            Problem management includes activities to identify and address the underlying causes of errors in the live environment, helping protect the organization from recurring issues that could negatively affect customer retention.


                            NEW QUESTION # 51
                            An organization has recently received feedback from its employees that many key applications are missing important functionality or are too difficult to use.
                            How can the 'software development and management' practice help address the situation?

                            Answer: A

                            Explanation:
                            The software development and management practice ensures that applications are designed, built, and maintained to meet both current and evolving business needs. By continuously aligning applications with organizational requirements and quality criteria, it helps ensure that software remains usable, functional, and fit for purpose, directly addressing issues of missing functionality and poor usability.


                            NEW QUESTION # 52
                            A software development team is experiencing issues understanding the requirements of an unpredictable and fluctuating market. This has resulted in some releases missing valuable features.
                            Which technique will BEST support the software development team in resolving these issues?

                            Answer: D

                            Explanation:
                            Continual business analysis best supports the team in an unpredictable and fluctuating market, as it ensures ongoing engagement with stakeholders and constant refinement of requirements, reducing the risk of missing valuable features in releases.


                            NEW QUESTION # 53
                            ......

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