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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Schedule and Dispatch Work20%- Resource scheduling
  • 1. Use schedule board
    • 2. Optimize scheduling and routing
      Topic 2: Manage Inventory and Assets15%- Inventory management
      • 1. Manage products and stock
        • 2. Track customer assets
          Topic 3: Field Service Mobile and Customer Experience20%- Mobile app configuration
          • 1. Configure Field Service mobile app
            • 2. Enable offline capabilities
              - Customer engagement
              • 1. Service feedback management
                • 2. Customer communication workflows
                  Topic 4: Work Order Management25%- Manage work orders lifecycle
                  • 1. Manage incidents and service tasks
                    • 2. Create and manage work orders
                      Topic 5: Configure Dynamics 365 Field Service20%- Configure Field Service settings
                      • 1. Configure organizational units and resources
                        • 2. Set up Field Service parameters

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                          Free PDF Quiz Perfect MB-240 - Demo Microsoft Dynamics 365 Field Service Functional Consultant Test

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q144-Q149):

                          NEW QUESTION # 144
                          You are a Dynamics 365 Field Service Administrator Your organization wants to use Incident Types with Work Orders.
                          You need to create and configure Incident Types based on the provided scenarios.
                          Which Incident Type feature should you use with each scenario? To answer, drag the appropriate Incident Type feature to the appropriate scenario. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE: Each correct selection is worth one point.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 145
                          You work for a digital billboard manufacturing company. When manufacturing is completed, the new digital billboards are shipped to a client site for installation. As the dispatcher for your company, you need to identify and schedule the different resources that are required to complete the installation of the digital billboard.
                          The installation of a billboard is a complicated process and requires a large team of resources all with different skills. These installations occur frequently, so you want to dispatch the resources for installations as efficiently as possible.
                          You need to configure multi-resource scheduling.
                          Which three steps should you perform, in sequence, to enable the multi-resource scheduling? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
                          Select and Place:

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 146
                          Your client wants to build some workflows to automate certain approvals.
                          You need to enable Microsoft Power Automate flows in the Microsoft Dynamics 365 Field Service settings.
                          Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 147
                          You need to set up the system to manage the work hours template for all the resources. Which two actions should you perform? Each correct answer presents a part of the solution. NOTE: Each correct selection is worth one point.

                          Answer: B,E


                          NEW QUESTION # 148
                          You are a systems administrator for a company implementing Dynamics 365 Field Service and planning to enable Dynamics 365 Remote Assist for frontline technicians. You previously installed the Field Service app.
                          You need to confirm that all prerequisites are in place so that both technicians and remote collaborators can use Remote Assist integrated with Field Service.
                          Solution: You assign the remote collaborator a license to access Microsoft Teams. You assign both the technician and the remote collaborator Field Service licenses, and set them up as bookable resources of type User.
                          Does this meet the goal?

                          Answer: A


                          NEW QUESTION # 149
                          ......

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