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| Section | Weight | Objectives |
|---|---|---|
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization - Manage mobile forms and workflows - Configure resource and technician mobile experiences |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Process purchase orders and returns - Configure product inventory and item associations - Handle inventory adjustments and transfers - Configure warehouse and inventory settings - Manage inventory levels and stock locations |
| Configure Field Service (20-25%) | 20-25% | - Configure pricing, billing, and cost entities - Set up and configure customer assets - Implement security roles and field service settings - Configure work order types and incident types - Configure Field Service organizations and structures - Set up and configure resource characteristics and skills - Configure scheduling configurations and booking setup |
| Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Create and manage work orders - Configure work order lifecycle and statuses - Manage work order products, services, and notes - Handle work order incidents and resolutions - Manage work order reporting and analytics |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Configure IoT integrations and alerts - Process IoT alerts and work order creation - Implement connected field service scenarios - Manage asset IoT connections and monitoring |
| Scheduling and Dispatch (20-25%) | 20-25% | - Handle scheduling conflicts and rescheduling - Manage scheduling options and requirements - Configure map view and route optimization - Configure schedule board and board features - Optimize schedules using resource scheduling optimization - Schedule work orders using various methods |
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NEW QUESTION # 199
Drag and Drop Question
You are a Dynamics 365 Field Service dispatcher.
You need to implement a capability within the schedule board to allow you to find resources for a work order. The work order can be done by any resource with the right piece of equipment, who is available at 9:00 A.M. during a selected week.
Which four steps must you take, in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 200
You are managing your organization's assets.
You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site.
How should you structure the system to manage this request?
Answer: D
NEW QUESTION # 201
During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps." when logging into the Dynamics 365 Field Service mobile app.
You need to determine which areas to update within the mobile project so that technicians can see the appropriate information.
What is a possible way to troubleshoot the issue?
Answer: B
NEW QUESTION # 202
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Agreement Products
3) Set Booking Recurrence
4) Create Invoice Setup
5) Define Invoice Recurrence
Does this meet the goal?
Answer: A
NEW QUESTION # 203
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a systems administrator for a company implementing Dynamics 365 Field Service and planning to enable Dynamics 365 Remote Assist for frontline technicians. You previously installed the Field Service app.
You need to confirm that all prerequisites are in place so that both technicians and remote collaborators can use Remote Assist integrated with Field Service.
Solution: You create two bookable resources of type User, one for the technician and one for the remote collaborator. You assign Field Service licenses to both users and install the Field Service mobile app on the technician's device.
Does this meet the goal?
Answer: A
Explanation:
Correct:
No correct option out of the three listed below.
The technician needs a Dynamics 365 Remote Assist license.
You need to assign both a Dynamics 365 Field Service and Remote Assist license for each onsite technician (frontline worker) who completes work orders and initiates Remote Assist calls in the field. You can complete this assignment by going to Subscriptions under the billing group.
Incorrect:
* You assign the remote collaborator a license to access Microsoft Teams. You assign both the technician and the remote collaborator Field Service licenses, and set them up as bookable resources of type User.
* You assign Dynamics 365 Field Service licenses to the technician and remote collaborator users. You create one bookable resource of type User for the technician and install the Field Service mobile app on the technician's device.
* You create two bookable resources of type User, one for the technician and one for the remote collaborator. You assign Field Service licenses to both users and install the Field Service mobile app on the technician's device.
Note:
Prerequisites
Before your organization can start integrating Remote Assist, make sure that you have the following parameters set up.
Licenses
Technician (frontline worker) - Requires a Dynamics 365 Field Service license, a Dynamics 365 Remote Assist license, and a Microsoft Teams license.
Remote collaborator - The remote collaborator only needs a Microsoft Teams license.
Reference:
https://learn.microsoft.com/en-us/training/modules/integrate-remote-assist/1-introduction
NEW QUESTION # 204
......
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