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NEW QUESTION # 196
What is the recommended way to model shared middleware supporting multiple business services?
Answer: C
Explanation:
Middleware should be modeled as an Application Service to support proper service abstraction and dependency mapping.
NEW QUESTION # 197
A CMDB Manager is in the Crawl stage of the organization's CMDB journey and wants to follow the Common Service Data Model.
Which CSDM domains are addressed at this stage?
(Choose two options.)
Answer: C,D
Explanation:
The Crawl stage addresses the Foundation and Design domains. The Foundation domain establishes shared reference data and fundamental structures required by the rest of the service model, including organizations, locations, users, groups, products, and core CI information.
The Design domain introduces planning-level constructs such as Business Applications, Business Capabilities, Business Processes, and Information Objects. These records provide ownership, lifecycle, architecture, and portfolio context before the organization develops more advanced operational service models.
Manage Technical Services is addressed as the organization progresses into more mature technical service- delivery modelling, including Technical Services, Technical Service Offerings, Application Services, and their supporting CIs. Sell/Consume is associated with business-facing services, offerings, consumers, subscriptions, and service consumption.
Beginning with Foundation and Design ensures that the organization establishes trusted reference and planning data before implementing more complex operational and consumer-facing models.
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NEW QUESTION # 198
According to the Common Service Data Model (CSDM), a server team is requesting a catalog item be created for infrastructure requests.
Which role is involved in initiating the request and defining requirements?
Answer: B
Explanation:
In CSDM, Technology Services (and their Service Offerings) represent how technical capabilities are delivered and consumed by internal teams. When a server team requests a catalog item for infrastructure services (e.g., VM provisioning, storage, OS builds), the role responsible for initiating the request and defining requirements is the Technology Service Owner.
Technology Service Owners understand the operational capabilities, constraints, SLAs, and fulfillment workflows required to deliver infrastructure services. They define catalog requirements such as options, approvals, fulfillment tasks, and guardrails--ensuring the request aligns with standardization, security, and operational readiness.
Application Service Owners focus on how applications are delivered and supported, not on defining infrastructure catalog items. Enterprise Architects provide standards and guidance but do not initiate or define catalog request requirements.
NEW QUESTION # 199
During implementation, architects want to create a new CI class outside the cmdb_ci hierarchy.
What is the correct approach?
Answer: D
Explanation:
All CI classes must extend from cmdb_ci to maintain CMDB integrity and IRE functionality.
NEW QUESTION # 200
A Change Manager wants to gain value from CSDM.
How will the Change Management process benefit from CSDM? (Choose 2 options)
Answer: B,D
Explanation:
CSDM significantly enhances Change Management by providing service-aware context, enabling better planning, risk assessment, and stakeholder communication.
One key benefit is the ability to identify blackout windows (Option A). Through CSDM-aligned Business Services, Service Offerings, and service calendars, Change Managers can clearly see when services are unavailable for change due to business constraints, regulatory requirements, or peak usage periods. This helps prevent changes from being scheduled during high-risk windows.
Another critical benefit is the ability to understand the impact of the change on services (Option D). CSDM establishes clear relationships between infrastructure CIs, Application Services, and Business Services. When a change is proposed, these relationships enable accurate impact analysis, allowing Change Managers to assess risk based on business criticality rather than just technical scope.
NEW QUESTION # 201
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