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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Omnichannel Communications	15%	- Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Service Request Management	25%	- SR creation, lifecycle and processing - SR categories, assignment rules and routing - Milestones and action plans - Service catalog and entitlements
Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features
Fusion Service Overview and Setup	15%	- Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage
Digital Customer Service (DCS)	20%	- Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q36-Q41):

NEW QUESTION # 36
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Knowledge management language locales
B. Default chat channel preferences
C. Default communication preferences
D. Default notification preferences
E. Default timezone
F. Service request links
G. Product and category filtering
H. Knowledge management article links

Answer: A,F,G,H

NEW QUESTION # 37
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. Incoming messages have a custom filter.
B. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
C. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
D. The configured frequency to retrieve emails is too long.

Answer: A

NEW QUESTION # 38
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A. Create a new search through the application composer.
B. Create several personalized searches and create them to each other.
C. Add fields from the advanced search functionality.
D. Grant the agent Administrator permissions to add new search filters.

Answer: A

NEW QUESTION # 39
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Enable new locales for the languages to be used and provision designated users to translate the articles.
B. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
C. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
D. Modify the original base locales of the articles to match the target language.

Answer: A

NEW QUESTION # 40
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Configure the email template to be used for notification.
B. Configure an analytics report showing milestones in warning status.
C. Configure an object workflow action to send the email when the milestone status changes to warning.
D. Add an extension column to the milestone object to hold the warning threshold value.
E. Create standard text to be posted to the message thread.
F. Specify the warning threshold for the milestone in the standard coverages.

Answer: A,B,F

NEW QUESTION # 41
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