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| Section | Weight | Objectives |
|---|---|---|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Testing | 11% | - Validate and test designs
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
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NEW QUESTION # 150
Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns with company branding.
Which element could be customized in the Salesforce app to match CK's branding?
Answer: C
Explanation:
The Salesforce app allows administrators to customize the brand color and the loading page logo to match the company's branding. The brand color affects the key user interface elements such as the header, buttons, and search bar. The loading page logo is the image that appears after a mobile user logs in. These elements can be customized from Setup by entering Salesforce Branding in the Quick Find box, then selecting Salesforce Branding. The other elements, such as the search bar layout, the background image, and the focus link color, are not customizable in the Salesforce app.Reference:
Customize Salesforce Mobile App Branding
How Salesforce App Branding Works
NEW QUESTION # 151
Which document should be the source of truth for consistency when implementing a company's brand on Salesforce?
Answer: C
Explanation:
The correct answer is A. The company's style guide, according to the uploaded study guide.
A corporate style guide defines the standards that govern how the brand should be represented. Depending on the organization, this can include approved logos, colors, typography, imagery, tone, spacing conventions, and rules governing how brand assets should or should not be used.
When implementing the brand within Salesforce, the UX Designer should therefore use the company's style guide as the authoritative reference. This ensures the Salesforce experience remains consistent with the organization's other customer-facing and employee-facing channels.
Option B, a design system, may provide reusable components, patterns, tokens, and implementation standards. While highly valuable, the question specifically asks for the document serving as the brand source of truth, and the study guide identifies the style guide.
Option C, project design principles, typically describes higher-level principles that guide decisions within a specific initiative. They do not necessarily contain the detailed brand specifications required for consistent implementation.
The UX objective is to avoid isolated interpretation of the company's identity. Using one authoritative brand reference helps designers make consistent decisions across pages, components, communications, and channels.
Study Guide reference/topics: Brand consistency, style guides, Salesforce branding, UX Fundamentals.
NEW QUESTION # 152
Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs updating but is unsure about what should be done.
Which tool should the designer utilize first?
Answer: B
Explanation:
A heuristic evaluation is a method of inspecting the usability of an interface by comparing it to a set of general principles or heuristics. It can help identify potential problems and areas for improvement in the design. A heuristic evaluation is usually done before creating any prototypes, as it can provide insights and guidance for the design process. A low-fidelity prototype is a rough sketch or mockup of an interface that can be used to test and validate design ideas with users. It is usually created after conducting some research and analysis of the user needs and goals. A design template is a pre-made layout or structure that can be used to create an interface. It can help save time and ensure consistency in the design, but it may not suit the specific needs and preferences of the users or the business. A design template is usually applied after defining the content and functionality of the interface.Reference:
[Heuristic Evaluation]: This is a Trailhead module that explains what a heuristic evaluation is, how to conduct one, and how to use the results to improve the design of an interface.
[Low-Fidelity Prototyping]: This is a Trailhead module that covers the benefits and best practices of creating and testing low-fidelity prototypes with users.
[Design Templates]: This is a Trailhead module that introduces the concept of design templates and how to use them in Experience Cloud.
NEW QUESTION # 153
A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers. Which three standard Salesforce objects should be used in this experience?
Answer: C
Explanation:
The correct answer is C. Lead, Contact, and Opportunity, as keyed by the uploaded study guide.
These three standard objects correspond to different parts of the realty customer's sales lifecycle. A Lead can represent a prospective home buyer before that person becomes an established customer relationship. A Contact represents the individual once that relationship is maintained within Salesforce, while an Opportunity represents the potential sales transaction being pursued.
That combination fits the scenario because brokers need to track people who begin by shopping for homes, establish contact with the real estate company, and potentially progress toward a transaction.
Option A includes Address and Property, which are not the three standard objects identified by the study guide for this lifecycle.
Option B includes Account, Person Account, and Contact, but this combination does not represent the prospect-to-sales-opportunity progression the guide is testing.
The UX significance is that the underlying object model should reflect the business stages users actually work with. Brokers need to distinguish prospective buyers, known individuals, and active sales opportunities rather than treating all information as one undifferentiated customer record.
Study Guide reference/topics: Lead, Contact, Opportunity, Salesforce standard objects, customer lifecycle, Declarative Design.
NEW QUESTION # 154
The Service team at Cloud Kicks has complained about having too many list views available, making it hard to find the relevant ones. In which way could their experience be most effectively improved?
Answer: B
Explanation:
The correct answer is A. Remove low value list views from public view, as identified in the uploaded study guide.
The problem is not primarily record access. It is that users have too many list views to choose from, making relevant views harder to locate. The study guide therefore addresses the source of the clutter directly by removing low-value views from public visibility.
Option B changes Sharing Rules, which affect which records users are permitted to access. That does not directly reduce the number of available list-view definitions and therefore does not solve the navigation problem stated in the question.
Option C would allow users to manage public list views, but that shifts administrative complexity to users rather than simplifying the experience for them.
The UX principle is reduction of unnecessary choice. When many low-value options are presented alongside useful ones, users must spend additional effort scanning and deciding which view to use. Removing low-value public views makes the remaining choices more meaningful.
The study-guide answer therefore improves the experience by simplifying the list-view environment itself rather than changing security or delegating additional management responsibility to users.
Study Guide reference/topics: List Views, information reduction, user efficiency, Salesforce configuration, Declarative Design.
NEW QUESTION # 155
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