Reliable Pegasystems PEGACPDC25V1 Exam Syllabus, PEGACPDC25V1 Reliable Dumps Pdf

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Channels10%- Multi-channel engagement
  • 1. Cross-channel engagement
  • 2. Web channel configuration
  • 3. Outbound channel setup
Topic 2: AI and arbitration12%- Decision optimization
  • 1. Prioritize actions
  • 2. Use AI in decisioning
  • 3. Apply arbitration logic
Topic 3: Actions and treatments12%- Manage customer actions
  • 1. Define an action for outbound
  • 2. Define and manage customer actions
  • 3. Present a single offer on the web
Topic 4: Engagement policies15%- Customer engagement rules
  • 1. Create an engagement strategy
  • 2. Customer journeys
  • 3. Define customer engagement policies
Topic 5: Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Optimize the next-best-action strategy
  • 2. Define the starting population
  • 3. Customer engagement blueprint
  • 4. Optimize the customer value in the contact center
  • 5. Essentials of always-on outbound
Topic 6: Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Support business-driven changes
  • 2. Adapt engagement strategies quickly
  • 3. Optimize customer experiences
Topic 7: Contact policy and volume constraints13%- Contact governance
  • 1. Configure contact policies
  • 2. Control customer contact frequency
  • 3. Apply volume constraints
Topic 8: Decision strategies14%- Strategy design
  • 1. Build decision strategies
  • 2. Test decision logic
  • 3. Use predictive analytics

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PEGACPDC25V1 - High-quality Reliable Certified Pega Decisioning Consultant 25 Exam Syllabus

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q13-Q18):

NEW QUESTION # 13
U+- Bank uses Next-Best-Action Designer to configure engagement policies for different customer segments.
A business user wants to create reusable policy conditions that can apply across multiple actions and campaigns. The user must understand when the save-to-library feature is available.
When is the save-to-library option unavailable for engagement policy conditions?

Answer: B


NEW QUESTION # 14
U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?

Answer: C

Explanation:
The score calculation is independent of the strategy and no change is required. When you use a scorecard component in a decision strategy, you only need to specify the name of the scorecard rule and the output property that will store the score value. The scorecard rule itself defines how the score is calculated based on the input properties and factors. Therefore, if you update the scorecard rule to include a new property in the calculation, you do not need to make any changes in the decision strategy for the updated scorecard to take effect. Verified Reference: [Pega Academy - Decisioning Consultant - Using scorecards]


NEW QUESTION # 15
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Prices of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
The details of the shoes are provided in the following table:

To output the most profitable shoe, which component do you add in the blank space that is highlighted in red?

Answer: D

Explanation:
To output the most profitable shoe, you need to add a Prioritize component in the blank space. A Prioritize component allows you to rank actions based on one or more properties. In this case, you can rank the shoes based on the Profit property and select the highest ranked shoe as the output. Verified References: Pega Academy - Decisioning Consultant - Prioritizing actions


NEW QUESTION # 16
A customer qualifies for Standard card (priority 60), Rewards card {priority 40), and Premium card {priority
30). Standard card volume is exhausted. Rewards card has remaining volume, and Premium card has remaining volume. The system uses "Return any action that does not exceed constraint" mode.
Which actions does the customer receive in this scenario?

Answer: D


NEW QUESTION # 17
The development team at U+Bank wants to create multiple test personas for their new engagement strategy quickly. A team member suggests using Pega GenAI features instead of creating a manual persona to improve efficiency and speed up the testing process.
Which advantage does Pega GenAI provide when creating personas compared to manual creation?

Answer: B


NEW QUESTION # 18
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