Exam Salesforce-Communications-Cloud Exercise | New Salesforce-Communications-Cloud Cram Materials

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and Extensibility- External System Data Synchronization
- Salesforce APIs and Integration Patterns
Topic 2: Order Management and CPQ- Order Capture and Fulfillment Flows
- Product Catalog and Pricing Configuration
Topic 3: Communications Cloud Fundamentals- Industry Cloud Overview and Use Cases
- Communications Industry Data Model
Topic 4: Industry Process Automation- Service and Provisioning Workflows
- Customer Lifecycle Management
Topic 5: OmniStudio (Vlocity) Capabilities- OmniScripts and Guided Experiences
- FlexCards and UI Composition
- DataRaptors and Integration Procedures

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q81-Q86):

NEW QUESTION # 81
Has commercial attribute called "access Type" on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the "access type" value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?

Answer: B


NEW QUESTION # 82
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

Answer: A,C,D


NEW QUESTION # 83
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

Answer: B,C


NEW QUESTION # 84
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

Answer: B


NEW QUESTION # 85
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

Answer: A,B,C

Explanation:
For creating a guided ordering process for both Sales agents and B2C consumers, using OmniScript is the most effective approach. OmniScript allows for the building of dynamic, interactive scripts that can guide users through complex processes, such as order entry. For B2C consumers, calling OmniScript via Community Builder on a Salesforce community maximizes the reuse of the developed scripts and ensures a consistent user experience across agent and consumer interfaces, while also adhering to Salesforce ' s best practices for community engagement and process automation.References:Salesforce Communications Cloud OmniScript documentation and Salesforce Community Cloud best practices.


NEW QUESTION # 86
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