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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AI Agents | 35% | - Agent types: Service, Sales, Employee - Agent User security and permissions - Deterministic controls: filters and variables - Topics and actions configuration - Agent architecture and reasoning engine - Channel integration: digital experience, email, Slack |
| Topic 2: Prompt Engineering | 20% | - Prompt management and user roles - Prompt template creation: field generation, flex types - Grounding techniques and best practices - Prompt Builder usage and use cases |
| Topic 3: Multi-Agent Interoperability | 5% | - Model Context Protocol (MCP) - Agent API usage scenarios - Agent-to-agent communication |
| Topic 4: Data Cloud for Agentforce | 20% | - Agentforce Data Library types - Improving response accuracy with data grounding - Retrievers and search types: keyword, vector, hybrid - Unstructured data processing: chunking, indexing |
| Topic 5: Development Lifecycle | 15% | - Deployment: sandbox to production - Monitoring, adoption and optimization - Testing agents in Testing Center - Version control and maintenance |
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問題 #17
An Agentforce is creating a custom action in Agent. Which option is available for the Agentforce Specialist to choose for the custom copilot action?
答案：A
解題說明：
When creating a custom action in Agent, one of the available options is to use Flows. Flows are a powerful automation tool in Salesforce, allowing the Agentforce Specialist to define custom logic and actions within the Copilot system. This makes it easy to extend Copilot's functionality without needing custom code.
While Apex triggers and SOQL are important Salesforce tools, Flows are the recommended method for creating custom actions within Agent because they are declarative and highly adaptable.
問題 #18
A Service Agent at Universal Containers (UC) is designed to help customers resolve issues by searching against knowledge articles. Knowledge articles have PDF attachments that add critical details. UC reports that the agent provides excellent summaries of the knowledge articles, but seems completely unaware of the PDF attachments. How should an Agentforce Specialist configure the Data Cloud search index to include the content of these attached files?
答案：A
解題說明：
The AgentForce Data Cloud Indexing Guide clearly states that to include content from attached files such as PDFs in Knowledge articles, the correct configuration is to enable "Include Attachments" and map the ContentDocumentVersion unstructured data model object (UDMO).
The documentation specifies: "When indexing Knowledge or Case data, enabling the `Include Attachments' option allows the Data Cloud index to extract and embed content from linked ContentDocumentVersion records, ensuring the agent retrieves relevant information from attachments."
問題 #19
A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI features. Which Einstein Generative AI feature should An Agentforce recommend to help the rep get the details they might have missed during a conversation?
答案：B
解題說明：
For a sales rep who may miss key details during long sales calls, the Agentforce Specialist should recommend the Call Summary feature. Call Summary uses Einstein Generative AI to automatically generate a concise summary of important points discussed during the call, helping the rep quickly review the key information they might have missed.
Call Explorer is designed for manually searching through call data but doesn't summarize.
Sales Summary is focused more on summarizing overall sales activity, not call-specific content.
問題 #20
Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature. What does Einstein consider when generating a summary?
答案：C
解題說明：
When generating a Work Summary, Einstein leverages multiple sources of information to provide a comprehensive and accurate case summary for agents.
Conversation Context:
Einstein analyzes the details of the customer interaction, including chat or email threads, to extract relevant information for the summary.
Knowledge Articles:
It considers linked Knowledge Articles or articles referred to during the case resolution process, ensuring the summary incorporates accurate resolutions or additional resources provided to the customer.
Cases:
Einstein also examines historical cases and related case records to ground the summary in context from past resolutions or interactions.
問題 #21
Coral Cloud Resorts wants to cover a broad range of user phrasing when testing its FAQ agent.
Which Testing Center feature meets that need?
答案：A
解題說明：
The AgentForce Testing Center Functional Overview highlights that AI-powered synthetic test utterances allow teams to automatically generate natural language variations of existing test prompts. This feature helps validate whether the agent can correctly classify and respond to diverse user phrasing - a crucial step in ensuring conversational robustness and intent coverage.
By expanding each test case into multiple paraphrased utterances, the Testing Center evaluates how well the reasoning engine generalizes user intent, improving reliability before deployment.
問題 #22
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