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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Fundamentals	9%	- Understand Slack roles and responsibilities - Differentiate between Slack plans and features - Navigate the Slack Admin console
User Lifecycle Management	14%	- Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding - Manage user roles and admin roles
Workspace Administration	9%	- Configure workspace-level and org-level policies - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace
Channel & User Group Administration	28%	- Convert public channels to private channels - Manage user groups and channel permissions - Manage default channels and required channels - Implement channel naming conventions and best practices - Configure channel management policies
App Administration	10%	- Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows - Manage app approvals and app directory - Configure app permissions and settings
Enabling Slack Success	15%	- Drive organizational collaboration and productivity - Promote best practices and user adoption - Use analytics and reporting to measure engagement - Create help channels for user support
Security	15%	- Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA) - Configure security policies and compliance settings - Monitor and audit workspace activity - Configure domain and IP restrictions

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Salesforce Certified Slack Administrator Sample Questions (Q47-Q52):

NEW QUESTION # 47
You're a Workspace Admin for your organization's Slack Business+ instance. You need to report on the number of both daily and weekly active users within your workspace in the last 30 days.
Where can you find this information?
(Select the best answer.)

A. Org analytics dashboard
B. Message activity analytics
C. Workspace analytics dashboard
D. Analytics members dashboard

Answer: C

Explanation:
According to Slack official documentation:
"Workspace analytics allows Workspace Owners and Admins to view data about members, channels, and activity within the workspace, including daily and weekly active users." The Org Analytics Dashboard (A) is only available in Enterprise Grid. The Analytics Members Dashboard (C) focuses on member-specific stats, and Message Activity Analytics (D) focuses specifically on message data, not user activity overall.
(Reference: Slack Administration Study Guide - Workspace Analytics Overview)
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NEW QUESTION # 48
Chandler, who works for Truck Inc, is in charge of developing a new certification program for Truck Inc's drivers. Chandler will be working with a small team of 4 employees, and details of the program must be kept private from the drivers. They are currently using a group direct message to plan the certification program, but some people on the team will be going on vacation soon, and new members will be replacing them.
What should Chandler do next?

A. Continue using the group DM, and invite the new members to it.
B. Convert the group DM to a private channel, and then invite the new members.
C. Start a new group DM with only the new members of the team.
D. Create a public channel for coordination, but continue using group DMs, and DMs for content that needs to stay private.

Answer: B

Explanation:
Slack documentation advises:
"Group DMs cannot be expanded to include or replace members after they are created. If you need to manage membership over time, you should create a private channel." Converting the group DM into a private channel allows Chandler to maintain privacy, manage membership changes, and centralize discussions securely.
(Reference: Slack Administration Study Guide - Private Channels vs. Group DMs)
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NEW QUESTION # 49
Your company uses Slack Enterprise Grid.
An employee loses an office device that is logged into Slack.
What should an Org Admin do to mitigate risk?

A. Ask the user to log out of the device by clicking End all sessions in their Slack settings.
B. Notify the Workspace Owner(s) for the workspace(s) the user is a member of so they can temporarily remove the user from their workspace(s).
C. Deactivate the user in Slack, and reactivate them once the device is located.
D. Sign member out of the Enterprise Grid org by selecting Sign out of Slack in the admin dashboard.

Answer: D

Explanation:
Slack's Enterprise Grid security recommendations state:
"Org Admins can remotely sign a member out of all sessions (desktop, mobile, web) via the admin dashboard to immediately prevent further access without deactivating the user." Asking the user (A) is unreliable because they lost the device. Deactivation (B) is extreme if the device may be recovered. Workspace-level action (D) is insufficient for org-wide risk.
(Reference: Slack Administration Study Guide - Managing Lost or Compromised Devices)
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NEW QUESTION # 50
You're upgrading your organization to Slack Enterprise Grid.
You want to be thoughtful about your channel and workspace strategy before finalizing your design.
What should you do?

A. Review the technical requirements for your single sign-on (SSO) system to ensure it is compatible with Slack.
B. Migrate existing workspaces into your Enterprise Grid org so that employees can familiarize themselves with its features as you plan the design.
C. Develop a Champions Network of interested users to help share the design with others.
D. Survey a selection of end users to determine whether existing knowledge networks are already in place.

Answer: D

Explanation:
Slack recommends:
"Before finalizing your Enterprise Grid design, survey teams to understand how they collaborate, where informal knowledge networks exist, and what natural groupings of people and work already exist." Migrating before design (A) is premature. SSO review (C) is important but unrelated to channel and workspace structure design. Champions networks (D) are helpful for rollout, but not initial design.
(Reference: Slack Administration Study Guide - Planning Your Enterprise Grid Design)
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NEW QUESTION # 51
Jason, an Org Owner on the Enterprise Grid plan, wants to enable additional mobile security features for users who have unmanaged devices.
Which of the following mobile security features is available to Jason?

A. Make VPN mandatory
B. Block message copying and the downloads
C. Block Workspace access
D. Restrict access based on IP

Answer: B

Explanation:
Slack's mobile security features on Enterprise Grid allow:
"Blocking the ability to copy messages and download files on unmanaged devices to protect sensitive data." IP restrictions (Option B) and VPN enforcement (Option D) are broader network security strategies but not specific mobile device security features. Blocking workspace access completely is not the goal; securing content on devices is.
(Reference: Slack Administration Study Guide - Mobile Security Features and Compliance Settings)
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NEW QUESTION # 52
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