Salesforce Slack-Admn-201 exam study materials

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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Fundamentals	9%	- User roles and responsibilities - Slack paid plan features - Workspace and organization settings and dashboards
Topic 2: Enabling Slack Success	15%	- Adoption strategy and best practices - Analytics and usage measurement - Optimization and training
Topic 3: App Administration	10%	- Integration management - App installation and configuration - Workflow Builder usage
Topic 4: Channel and User Group Administration	28%	- User group creation and administration - Archiving and deletion policies - Channel types and management
Topic 5: User Lifecycle Management	14%	- Authentication and access control - Guest account management - User provisioning methods
Topic 6: Workspace Administration	9%	- Workspace creation and approval process - Multi-workspace architecture design - Workspace visibility and configuration
Topic 7: Security	15%	- Audit and monitoring - Security governance and compliance - Data protection and retention policies

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Salesforce Certified Slack Administrator Sample Questions (Q69-Q74):

NEW QUESTION # 69
Bella is a Workspace Admin at a company with 3,500 employees. She is receiving complaints from her colleagues that "Slack is too noisy". Her team is bothered by frequent use of @here and @channel in public channels. She has never evaluated or changed the default settings, so she wants to change how those notifications work in her workspace.
How can Bella change her workspace's messaging restrictions to minimize disruption?

A. Restrict @here and @channel usage to Owners and Admins only.
B. DM each user who uses the @here and @channel mentions and ask them not to do this in large channels.
C. Restrict public channel posting to just Owners and Admins.
D. Set @here and @channel to be used only in private channels, where membership is more limited.

Answer: A

Explanation:
Slack provides an option to restrict the use of @channel, @here, and @everyone mentions to Workspace Owners and Admins only.
Slack's guidance states:
"To prevent disruption, you can limit the ability to use @channel, @here, and @everyone mentions to only Workspace Owners and Admins." This prevents misuse in large public channels while still preserving structured communications.
(Reference: Slack Administration Study Guide - Notification Settings and Messaging Restrictions)

NEW QUESTION # 70
You're an Org Owner hoping to help your admins implement an automated approval process for app and integration requests.
What is the best approach to take?

A. * Create an ordered list of conditional rules for app and integration approvals.
* Enable custom approval status notifications to requesters.
* Create rules at both the Enterprise Grid and workspace level.
B. * Create a list of trusted members for app and integration approvals.
* Enable custom approval status notifications to approvers.
* Create rules at both the Enterprise Grid and workspace level.
C. * Create rules to approve apps and integrations based on their licensing cost.
* Enable custom approval status notifications to requesters.
* Create rules at the workspace level.

Answer: A

Explanation:
Slack automation for app approvals suggests:
"Admins can define conditional rules to automatically approve or restrict apps and integrations and notify requesters of the approval status, while creating rules both at the org and workspace level for flexibility." Listing trusted members (B) does not automate the process. Cost-based approvals (C) are too narrow and risky.
(Reference: Slack Administration Study Guide - Automating App and Integration Approvals)

NEW QUESTION # 71
You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user asks to access channel history from more than 18 months ago, but the retention policy was set at one year.
Will it be possible for you to recover the data?
(Select the best answer.)

A. No, because this company is in a territory affected by GDPR. Slack is legally not allowed to provide this data after the retention date has passed.
B. No, because customer data is removed immediately upon expiration of message retention. Slack deletes all information from production systems at that time.
C. Yes, because Slack employs multi-factor authentication for all administrative access to systems. Slack can access channel history upon request from Org Admins.
D. Yes, because Slack's disaster recovery policy and business continuity plan provide backups that organizations on the Slack Pro plan can access upon request from Org Admins.

Answer: B

Explanation:
According to Slack's data retention policies:
"When a message retention policy is applied and messages reach their expiration, Slack permanently deletes the messages from production systems, and recovery is not possible." Slack's business continuity plans and MFA security are unrelated to data retrieval for expired content. GDPR (C) impacts retention requirements but the critical reason for non-recovery is Slack's deletion behavior (D).
(Reference: Slack Administration Study Guide - Message Retention and Data Deletion Policy)
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NEW QUESTION # 72
You're an Org Owner at a company that doesn't allow members to manage any Slack Connect permissions. A member reaches out with a concern: they sent a Slack Connect channel invitation to the wrong external company. The invitation was approved automatically.
What should you tell the requestor? (Select the best answer.)

A. The requestor can choose how much channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.
B. Channel history will not be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.
C. All channel history will be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.
D. All channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.

Answer: D

Explanation:
Slack Connect rules state:
"Once an external organization joins a Slack Connect channel, they can see all existing channel history unless otherwise configured. Before they accept, Org Owners can revoke the pending invitation to prevent access." Thus, channel history will be visible, and the requestor should be shown how to revoke the invite.
(Reference: Slack Administration Study Guide - Slack Connect and Channel Invitation Management)
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NEW QUESTION # 73
An IT administrator at Watch Corp is responsible for launching Slack to the company. The security team has outlined the importance of keeping all applications on all devices updated to the latest version.
How should the IT administrator roll out Slack?

A. Send an announcement to the company, communicating the steps for how to download and update the Slack app, and outlining why it is important for the security team.
B. Install the Slack Desktop App to all of their employees' machines, allowing automatic updates.
C. Install the Slack Desktop App to all of their employees' machines, disabling automatic updates.
D. Propose that users only use Slack in a browser, so employees only have to worry about updating their browser.

Answer: B

Explanation:
Slack's best practice for maintaining security is:
"Deploy the Slack desktop app to users and allow automatic updates to ensure that users are always running the latest, most secure version." Disabling updates (Option B) would increase security risks. Browser usage alone (Option A) is insufficient for a full Slack experience, and Option D relies too much on user compliance instead of ensuring deployment at scale.
(Reference: Slack Administration Study Guide - Deployment and Security Best Practices)
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NEW QUESTION # 74
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