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| Section | Weight | Objectives |
|---|---|---|
| Learning and Enablement | 18% | - Plan and execute rollout strategies - Design training programs for users and admins - Create learning materials and resources - Support adoption and troubleshoot issues |
| Channel Strategy | 10% | - Design channels for collaboration and workflows - Apply use cases and best practices - Channel naming conventions and structure |
| Delivery and Migration | 17% | - Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities |
| Discovery | 10% | - Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition |
| Governance Structure | 8% | - Establish governance policies - Manage workflows and processes - Define admin and owner roles |
| Policies and Settings | 22% | - Identity and access management - Security and compliance configurations - Slack Connect and app approval settings - Analytics and dashboard usage |
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NEW QUESTION # 34
A newly formed company is setting up Slack and wants to foster a collaborative environment while also maintaining a level of organization in their communications. What channel management setting should they implement?
Answer: D
Explanation:
This approach ensures that there is a structured foundation for communication (with essential channels) while providing flexibility for department-specific needs, thereby fostering both organization and collaboration.
NEW QUESTION # 35
You are enabling your client on best practices for a Slack rollout communication plan.
Which set of components should you highlight to your client?
Answer: B
Explanation:
The correct components are target audience, objective, and delivery method . A rollout communication plan must define who the communication is for, what the communication is intended to accomplish, and how it will be delivered. The target audience matters because executives, admins, champions, managers, and end users need different information at different points in the rollout. The objective clarifies the purpose of the message, such as awareness, action, training registration, policy change, launch readiness, or reinforcement.
The delivery method defines how the message reaches the audience, such as Slack announcements, email, live sessions, manager cascades, or help channels. Option A omits the objective, which is a serious gap because communication without a stated goal becomes generic broadcast messaging. Option C omits the audience, making the communication impossible to tailor. Option D omits the delivery method, leaving the plan incomplete. Channel setup recommendations may appear elsewhere in the launch plan, but they are not one of the core components of the communication plan itself.
Reference topic: Learning and Enablement - rollout communication planning, audience segmentation, communication objectives, delivery methods, and change-management messaging.
NEW QUESTION # 36
What role does the Slack account team have in a client engagement?
Answer: D
Explanation:
The correct answer is C . The Slack account team is not a replacement for the consultant, project team, technical architect, or client admin team. Their role is to partner with the implementation team to support the customer's overall success and provide escalation support when issues require Slack-side alignment, account context, or additional internal coordination. Option A is too broad because the consultant and client project stakeholders remain the primary execution partners during the engagement. Option B is too tactical; setting up a Slack Connect channel may be useful for engagement collaboration, but it is not the defining responsibility of the Slack account team. Option D is incorrect because configuration work inside the customer's Slack instance is normally handled by the customer's authorized owners/admins, implementation team, or technical resources, not the Slack account team as a default responsibility. In delivery terms, the Slack account team provides account continuity, customer-success alignment, and escalation handling, while the consultant provides structured implementation guidance.
Reference topic: Delivery and Migration - engagement roles, Slack account team alignment, escalation path, and project delivery governance.
NEW QUESTION # 37
During the pre-migration user clean-up for Slack, you discover several user accounts that belong to employees who have left the company. How should these accounts be handled?
Answer: C
Explanation:
The appropriate action is to deactivate or delete these accounts, but only after ensuring that any important data or communications they contain are backed up or transferred to current employees. This approach helps maintain data integrity while ensuring the Slack environment is free from unnecessary or irrelevant accounts.
NEW QUESTION # 38
In designing a Slack grid for an organization that frequently collaborates on cross-functional projects, what grid design element is crucial to consider?
Answer: B
Explanation:
For an organization that frequently engages in cross-functional projects, creating project-specific channels with members from the relevant departments is essential. This facilitates focused collaboration and effective communication among team members from different functional areas, enhancing the efficiency of project execution.
NEW QUESTION # 39
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