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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Oracle Fusion Service Overview	- Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components - Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control
Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q55-Q60):

NEW QUESTION # 55
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
B. VBCS is a visual development tool for creating applications in DCS.
C. DCS is a visual development tool for creating applications in VBCS.
D. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

Answer: B,D

NEW QUESTION # 56
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Create standard text to be posted to the message thread.
B. Configure the email template to be used for notification.
C. Add an extension column to the milestone object to hold the warning threshold value.
D. Configure an analytics report showing milestones in warning status.
E. Specify the warning threshold for the milestone in the standard coverages.
F. Configure an object workflow action to send the email when the milestone status changes to warning.

Answer: B,D,E

NEW QUESTION # 57
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. You can set a second sandbox as Active at the same time in order to begin working on another new object.
B. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
C. Your changes are isolated and do not impact other users' configuration environments or the production environment.
D. Multiple users cannot use your sandbox at the same time.

Answer: B,C

NEW QUESTION # 58
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Themes
B. Fields
C. Icons
D. Reports
E. Object workflow
F. Objects
G. Roles and privileges
H. Exports

Answer: B,D,F,H

NEW QUESTION # 59
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Obtain the Change Password Link and add it to your DCS page.
B. Enable the "Password Reset" option in the User Administration component.
C. Add the Password Reset component to your DCS application.
D. Instruct users that they can only change their password by chatting with an agent.

Answer: A

NEW QUESTION # 60
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