시험패스가능한1Z0-1064-26최신시험예상문제모음덤프데모문제다운받기

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Computer Telephony Integration (CTI)	- Telephony integration setup 1. Screen pop functionality 2. Redwood CTI toolbar setup 3. Call flows configuration
Topic 2: Managing and Extending Service Requests	- Application Composer extensions 1. Custom objects and fields 2. Object workflows 3. Groovy scripting for business logic - Service Request configuration and lifecycle management 1. Service catalog and category hierarchy 2. Profile options and system configuration 3. User and role management 4. Scheduled processes and automation 5. SR outcomes and resolutions
Topic 3: Work Assignment and Routing	- Queues and assignment rules 1. Queue configuration 2. Agent capacity and availability 3. Assignment rules based on SR attributes - Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention
Topic 4: Redwood UX and AI Features	- Redwood interface configuration 1. Workflow implementation platform 2. Activities timeline - AI capabilities 1. SR classification AI 2. Knowledge recommendations
Topic 5: Productivity and Contact Center Tools	- Agent productivity tools 1. Dashboards and analytics 2. Hotkeys and shortcuts 3. SmartText configuration
Topic 6: Customer Entitlements and Action Plans	- Entitlements and SLAs 1. Notifications and performance tracking 2. Coverage and service tiers 3. Milestones and operating calendars - Action Plans 1. Action plan templates 2. Execution within service requests
Topic 7: Notifications, Emails, and Interactions	- Notifications and collaboration 1. In-app notifications 2. Internal collaboration tools - Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking
Topic 8: Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps
Topic 9: Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool

>> 1Z0-1064-26최신 시험 예상문제모음 <<

최신 Oracle Cloud 1Z0-1064-26 무료샘플문제 (Q45-Q50):

질문 # 45
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Configure an object workflow action to send the email when the milestone status changes to warning.
B. Specify the warning threshold for the milestone in the standard coverages.
C. Configure an analytics report showing milestones in warning status.
D. Configure the email template to be used for notification.
E. Create standard text to be posted to the message thread.
F. Add an extension column to the milestone object to hold the warning threshold value.

정답：B,C,D

질문 # 46
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. In Advanced Search, Add Channel Type = Web.
B. In Advanced Search, confirm Record Set = Assigned to Me.
C. Click the Show Advanced Search icon.
D. In Advanced Search, select Action > Update.
E. Change the section identified with Status = New
F. In Advanced Search, save and select the "Set as Default" box.

정답：A,B,C,E,F

질문 # 47
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
B. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
C. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
D. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

정답：A

질문 # 48
Which four actions does the REST API for Service Requests (SRs) allow?

A. Delete SR by SR title
B. Delete SR by SR number
C. Create SR
D. Update SR assignee
E. Update SR milestone

정답：B,C,D,E

질문 # 49
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Verify that Eligible for Service is selected on the product item.
B. Validate that Allow Duplicate is selected on the product item.
C. Validate that the product item is active and published.
D. Verify that Root Catalog is selected on the product groups.

정답：C

질문 # 50
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시험패스가능한1Z0-1064-26최신시험예상문제모음덤프데모문제다운받기

Oracle 1Z0-1064-26 Exam Syllabus Topics:

인기자격증 1Z0-1064-26최신 시험 예상문제모음 최신시험 덤프자료

최신 Oracle Cloud 1Z0-1064-26 무료샘플문제 (Q45-Q50):