ITILFNDv4 Practice Materials: ITIL 4 Foundation & ITILFNDv4 Test King & ITILFNDv4 Test Questions

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Four Dimensions of Service Management	- Organizations and people - Partners and suppliers - Information and technology - Value streams and processes
ITIL Practices Overview	- Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management)
ITIL Service Value System (SVS)	- Guiding principles - Continual improvement - Service value chain - Opportunity, demand, and value - Governance
Key Concepts of Service Management	- Organizations, service providers, service consumers - Products and services relationship - Value and value co-creation

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Latest ITILFNDv4 Exam Questions, ITILFNDv4 New Learning Materials

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EXIN ITIL 4 Foundation Sample Questions (Q274-Q279):

NEW QUESTION # 274
What is the PRIMARY use of a change schedule?

A. To manage standard changes
B. To support the 'incident management' practice and improvement planning
C. To manage emergency changes
D. To plan changes and help avoid conflicts

Answer: D

NEW QUESTION # 275
What is typically needed to assign complex incidents to support groups?

A. The incident category
B. A change schedule
C. The incident priority
D. A self-help tool

Answer: A

NEW QUESTION # 276
Which practice recommends the use of event-based surveys to gather feedback from customers?

A. Service level management
B. Problem management
C. Change enablement
D. Service request management

Answer: A

NEW QUESTION # 277
Which practice makes new services available for use?

A. Change enablement
B. Deployment management
C. Release management
D. IT asset management

Answer: C

NEW QUESTION # 278
Which term relates to service levels aligned with the needs of service consumers?

A. Cost
B. Utility
C. Warranty
D. Service management

Answer: C

NEW QUESTION # 279
......

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