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| Section | Objectives |
|---|---|
| Topic 1: Communications Cloud Fundamentals | - Core Communications Cloud capabilities - Industry-specific architecture and concepts |
| Topic 2: OmniStudio and Low-Code Configuration | - OmniScript design and execution - FlexCards for UI composition - DataRaptor and Integration Procedures |
| Topic 3: Pricing, Billing, and Monetization | - Communications industry billing concepts - Usage-based pricing models |
| Topic 4: Product Modeling and Catalog (EPC) | - Product lifecycle and configurations - Enterprise Product Catalog structure |
| Topic 5: Order Management and Fulfillment | - Order capture and orchestration - Service provisioning concepts |
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105. Frage
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?
Antwort: D
Begründung:
If requirement is to have static calculation, then use Hook implementation If requirement is to have dynamic calculation based on custom fields then use ATB mechanism along with changes in hook to pass custom fields into ATB input map. In this case there is no need to have custom calculations.
106. Frage
Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.
Antwort: C
107. Frage
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?
Antwort: A,D
Begründung:
Communications Cloud represents the customer service context through a Service Account and the physical site through Premises/location entities. Together they provide the commercial relationship and geographic location required for serviceability or feasibility checks. This separation allows the customer/account hierarchy to remain distinct from the physical network location while still linking the two for qualification and fulfillment. The recommended configuration follows the native Communications Cloud responsibility boundary: catalog and CPQ determine the commercial request, while Order Management, OmniStudio, or the relevant platform service performs the downstream processing required by the use case. A generic address value alone does not provide the full industry service-location model, and the consultant should avoid collapsing the service relationship and physical premises into a single undifferentiated field. Avoiding duplicate logic is important because repeated rules across catalog, integration, and orchestration layers quickly become inconsistent as products evolve. The selected approach keeps the authoritative data in the correct object model, supports later lifecycle operations, and minimizes additional processing or manual intervention. It should be implemented declaratively wherever the platform feature can express the requirement, with customization reserved only for behavior that genuinely falls outside the supported framework.
Study Guide Reference:Service Accounts; Premises; Communications data model; service location; serviceability.
108. Frage
Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?
Antwort: B,C
109. Frage
Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC wants to create a guided ordering process for their Sales Agents and B2C Customers. Which two options are technically feasible?
Antwort: A,B
Begründung:
Guided order capture can be implemented with OmniScript for assisted users and exposed natively in Salesforce Experience Cloud through Experience Builder. For a true off-platform web property or third-party CMS, OmniOut is the intended mechanism for running OmniStudio components outside the Salesforce- hosted experience. The design should therefore distinguish native Experience Cloud embedding from external- channel deployment rather than using the same hosting mechanism everywhere. The key is to represent the requirement in the same layer where Salesforce evaluates that business state. OmniOut is not required simply to place an OmniScript on an Experience Cloud page, because Experience Builder already provides native support. Conversely, third-party CMS deployment needs the off-platform OmniOut pattern rather than a Salesforce-only page component. This avoids mixing customer-facing product logic with downstream technical state or using integration code as a substitute for catalog and orchestration design. When the model is aligned correctly, the platform can validate the request, retain the required lifecycle information, and generate the appropriate downstream action without redundant processing. That improves auditability and makes later changes easier because administrators can adjust the relevant metadata rather than reworking multiple custom components.
Study Guide Reference:OmniScript; Experience Cloud; Experience Builder; OmniOut; guided order capture.
110. Frage
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