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The ITIL 4 Foundation Certification Exam is ideal for IT professionals who are new to the ITIL framework or who want to upgrade their existing ITIL knowledge to the latest version. It is also suitable for anyone who wants to learn about the best practices and methodologies of ITSM. ITIL 4 Foundation certification is recognized by organizations worldwide, making it a valuable asset for IT professionals who want to advance their careers in the ITSM industry.

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The ITIL 4 Foundation certification is the entry-level certification in the ITIL 4 certification scheme. It is designed to introduce candidates to the ITIL 4 framework and its key concepts, principles, and practices. ITIL 4 Foundation certification exam covers a range of topics such as service management, value co-creation, service relationships, and service value system.

EXIN ITIL 4 Foundation Sample Questions (Q225-Q230):

NEW QUESTION # 225
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

A. Service management
B. Continual improvement
C. A service
D. An IT asset

Answer: C

NEW QUESTION # 226
Which is NOT a structure of service desk that is described in the ITIL service operation guidance?

A. Virtual
B. Local
C. Outsourced
D. Centralized

Answer: C

NEW QUESTION # 227
What are the types of asset management?

A. IT asset management and software asset management
B. Operational management and IT asset management
C. IT asset management and technical management
D. Operational and technical management

Answer: A

NEW QUESTION # 228
Which describes outcomes?

A. Results desired by a stakeholder
B. Functionality offered by a product or service
C. Configuration of an organization's resources
D. Tangible or intangible deliverables

Answer: A

NEW QUESTION # 229
Which practice guarantees that users have a range of access channels to choose from to report problems?

A. Change enablement
B. Service level management
C. Service desk
D. Incident management

Answer: C

NEW QUESTION # 230
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