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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Intangible Deliverables | 26% | - Culture and capability building - Stakeholder alignment - Change and adoption enablement - Governance and mindset |
| Topic 2: Value Design | 32% | - Value measurement and outcomes - Strategic direction and rationale - Ethics and value alignment - Context and innovation impact |
| Topic 3: Tools and Artifacts | 23% | - Documentation and visualization - Decision-making tools - Strategy mapping and modeling - Design frameworks and methods |
| Topic 4: Leveraging Adjacent Roles and Skills | 19% | - Collaboration with architects and designers - Integrating UX and technical perspectives - Working with product and business teams - Leading cross-functional work |
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NEW QUESTION # 111
Cloud Kicks is making sustainability a new core value.
Which methodology should a strategy designer use to help stakeholders understand the impact of that decision on current products and services?
Answer: B
Explanation:
A business model canvas is a methodology that a strategy designer should use to help stakeholders understand the impact of making sustainability a new core value on current products and services. A business model canvas is a tool that helps describe, design, and evaluate the key elements of a business model, such as value proposition, customer segments, revenue streams, cost structure, and key resources. It helps assess the desirability, viability, and feasibility of a product or service, and identify opportunities and risks for improvement or innovation. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a-business-model-canvas
NEW QUESTION # 112
Cloud Kicks is going to conduct research with users of products to better understand their needs.
What are some safeguards that should be put in place to ensure the research is conducted ethically?
Answer: B
Explanation:
Some safeguards that should be put in place to ensure the research is conducted ethically are a code of conduct, ethics training, and a research data handling policy. A code of conduct is a set of principles and guidelines that define ethical behavior and expectations for researchers and participants. Ethics training is a way to educate researchers on ethical issues and best practices in conducting research. A research data handling policy is a document that specifies how research data will be collected, stored, accessed, shared, analyzed, and disposed of in a secure and compliant manner. A customer journey map, research scenario, and a RAID log are tools for planning and documenting research activities, but they do not address ethical issues. A hypothesis, project plan, and financial reimbursement for users are elements of research design and execution, but they do not ensure ethical conduct.
NEW QUESTION # 113
A design team is working on the challenge: " How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives? " Which bot metrics should the strategy designer suggest to assess the impact of their work?
Answer: B
Explanation:
The most direct metric is Human takeover rate. The challenge explicitly asks whether customers can resolve service issues without escalating to a human representative, so the success signal should measure the frequency of those escalations and trend downward. Customer satisfaction remains an important complementary metric, but it does not directly measure containment. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. The metric should trace directly to the stated outcome. If success means resolving issues without escalation, the most diagnostic measure is the rate at which conversations still require a human takeover; the desired direction is downward, supported by satisfaction and completion metrics. Here, Human takeover rate is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Customer satisfaction rate focuses attention elsewhere, while Total conversations addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Value Design
Official Salesforce Reference: Challenge Framing and Scoping - Create Effective How Might We Statements
NEW QUESTION # 114
The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear.
What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7
Answer: A
Explanation:
The strategy designer should share customer needs and tie them to business goals to build a shared understanding and agreement among business leaders to move forward with the new initiative of creating a new line of sustainable footwear. This helps demonstrate the value and relevance of the initiative, and how it aligns with the business vision and objectives. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/share-customer-needs-and-tie-them-to-business-goals
NEW QUESTION # 115
The strategy designer is creating a new loyalty program for Cloud Kicks and wants to map the key people who may influence or be impacted by the program.
Which mapping process should the designer use to achieve this goal?
Answer: A
Explanation:
Ecosystem Mapping is an appropriate tool for identifying key stakeholders, influencers, and entities that will interact with or be affected by the new loyalty program. This method helps in visualizing the broader context and relationships within the program's ecosystem, aiding in strategic planning and stakeholder management.
NEW QUESTION # 116
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