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Salesforce Plat-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: OmniScripts27%- Map business processes to OmniScript components
- Structure and components of OmniScripts
- Validate and align OmniScript processes with requirements
Topic 2: Best Fit Solutioning27%- Design solutions using OmniStudio best practices
- Map requirements to appropriate OmniStudio tools
- Gather, analyze and simplify business requirements
Topic 3: FlexCards23%- Capabilities, use cases and purpose of FlexCards
- Design FlexCards to meet requirements
- Collect and organize customer 360 information
Topic 4: Data Tools23%- Calculation Matrices and Procedures: use and benefits
- Purpose and benefits of DataRaptors and Integration Procedures
- Design DataRaptors and Integration Procedures

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Salesforce Certified Omnistudio Consultant Sample Questions (Q93-Q98):

NEW QUESTION # 93
A Salesforce Omnistudio Consultant is tasked with integrating Salesforce Knowledge into an Omniscript to allow users to search and view Salesforce Knowledge Articles.
What must be enabled in the organization for the consultant to activate Knowledge in an Omniscript?

Answer: D

Explanation:
* Salesforce Knowledge (A) must be enabled in the org to allow OmniScripts to retrieve and display Knowledge Articles.
* Once Salesforce Knowledge is activated, OmniScripts can fetch Knowledge Articles using DataRaptors or Integration Procedures and display search results dynamically based on user inputs.
* B. OmniScript Designer - This is a tool for building OmniScripts but does not enable Knowledge functionality.
* C. Salesforce Classic - OmniScripts are designed for Salesforce Lightning, and enabling Classic is not required.
* D. Salesforce Lightning - While OmniStudio works in Lightning, enabling Salesforce Lightning is not what activates Knowledge in OmniScripts.
Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:
* Enabling Salesforce Knowledge
* Using Salesforce Knowledge in OmniScripts


NEW QUESTION # 94
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take. Based on the user analysis exhibit shown below, which three actions should appear on the card? Choose 3 answers

Answer: A,B,C

Explanation:
Based on the user analysis exhibit, the three actions that should appear on the card are: verify a transaction, request higher limit, and make a payment. These actions have the highest frequency and importance scores among the six actions listed. The other actions, such as view credit score history, view statements, and view rewards, have lower frequency and importance scores, and can be accessed through other means


NEW QUESTION # 95
Which three of the following are functions of a Text Block element in OmniScript?
Choose 3 answers

Answer: B,C,E

Explanation:
A Text Block element in OmniScript can perform three functions: display links or images, apply text formatting, and format tables. A Text Block element can use HTML tags to create hyperlinks or embed images in the OmniScript. It can also use CSS properties to style the text, such as font size, color, alignment, etc. Additionally, a Text Block element can use HTML table tags to create and format tables in the OmniScript


NEW QUESTION # 96
A company uses Expression Sets to determine product pricing. Due to the company's pricing schedules, there is always more than one Expression Set active at one time for a given date. In this scenario, how will the calculation engine select which Expression Set to run?

Answer: C

Explanation:
The Expression Set with the highest rank is selected by the Calculation Engine when multiple active Expression Sets exist for the same date.
This ensures that the most relevant pricing rule is applied based on the company's prioritization strategy.


NEW QUESTION # 97
An insurance agency wants to enable its call center agents to be more efficient when handling customer inquiries. After analyzing patterns in the call logs, the agency discovers that one of the top customer requests is to find out total insurance premiums paid as well as the difference year over year. Agents need to relay this information to the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers

Answer: B,C,E

Explanation:
The three OmniScript elements that should be used to meet the requirements are: DataRaptor Extract Action, Email Action, and Calculation Action. A DataRaptor Extract Action can retrieve data from a Salesforce object, such as total insurance premiums paid and the difference year over year, and store it in an Interface object or a JSON object. An Email Action can send an email to the customer with a summary report attached, using data from an Interface object or a JSON object. A Calculation Action can perform mathematical operations on data from an Interface object or a JSON object, such as calculating the difference year over year


NEW QUESTION # 98
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