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| Section | Weight | Objectives |
|---|---|---|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Testing | 11% | - Validate and test designs
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
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NEW QUESTION # 136
Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster. What is the benefit of Lightning Console Apps in this scenario for the sales representatives?
Answer: A
Explanation:
The correct answer is C. They can complete actions with a single click, which is the answer specified in the uploaded UX Designer study guide. Lightning Console Apps are optimized for users who need to work efficiently across related records and perform high-frequency tasks without repeatedly navigating through separate pages. The console workspace can place relevant records, related information, productivity tools, and actions within a concentrated work environment.
For sales representatives who must generate competitive pricing and progress opportunities rapidly, reducing navigation and interaction overhead is a direct productivity improvement. Exposing appropriate record actions within the workspace allows frequently performed tasks to be initiated with minimal interaction, which aligns with the scenario's requirement to help representatives close deals faster.
Option A describes configuration or use of the utility bar but does not capture the central productivity benefit being tested. The utility bar can provide useful persistent tools, but organizing utility items is not the specific outcome described.
Option B, Favorites, improves access to frequently used records, lists, or other Salesforce items, but it does not directly streamline transaction-oriented actions.
The UX principle is efficiency of use: users who repeatedly perform the same business actions should be given direct, contextual access to those actions with as few unnecessary steps as possible.
Study Guide reference/topics: Lightning Console Apps, productivity, contextual actions, workflow efficiency, Declarative Design.
NEW QUESTION # 137
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar. What should be done to improve their experience?
Answer: C
Explanation:
The study guide identifies B. Update the Home page with access to commonly used reports as the appropriate improvement.
The user interviews reveal an important behavioral pattern: accessing commonly used reports is a frequent daily task, but users currently depend on Global Search to locate them repeatedly. The guide's solution is to surface those high-value resources more directly on the Home page.
This reduces the repeated effort involved in searching for something users already know they need every day.
The Home page can therefore act as a task-oriented starting point that provides immediate access to frequently used information.
Option A proposes a separate navigation tab for every report. That could overcrowd navigation and turn individual reports into permanent top-level destinations.
Option C uses Global Actions, but those controls are primarily action-oriented rather than the report-access mechanism identified by the study guide.
The UX principle is to use research findings to reduce unnecessary interaction. If interviews show that a resource is accessed constantly, the interface should make that resource more directly available rather than forcing users to rediscover it through search every time.
Study Guide reference/topics: Home page design, reports, user interviews, frequent tasks, Declarative Design.
NEW QUESTION # 138
A UX Designer is creating an experience to help organize content into collapsible sections.
Which Lightning component should be used?
Answer: A
Explanation:
The Lightning component that should be used to organize content into collapsible sections is theAccordioncomponent. The Accordion component displays vertically stacked sections of content that can be expanded and collapsed by clicking on the section headers. Users can control how much content is visible at once, and don't need to scroll as much to see the content of a page. The Accordion component can also be configured to allow multiple sections to be open at the same time. The Accordion component implements the accordion blueprint in the Salesforce Lightning Design System (SLDS).Reference:
:lightning-accordion - documentation - Salesforce Lightning Component Library
:Collapsible Related List in Lightning Experience
:How To Create Expand/Collapse Sections In SFDC Lightning Component
The Lightning Accordion component isdesigned to help create an organized, collapsible display of content. It is composed of a header and a body, which can be used to display different sections of content in an organized way. The body of the Accordion is hidden until the header is clicked, allowing the user to quickly and easily access the content they need. Salesforce provides a detailed guide to using the Accordion component, including examples and code snippets, which can be found here:https://developer.salesforce.com/docs/component-library/documentation/lwc/lwc.use_accordion.
NEW QUESTION # 139
Methods to build inclusive design for all?
Answer: A
Explanation:
The uploaded study guide keys A. Survey as the correct answer. The abbreviated wording is preserved exactly from the supplied source.
Within the choices provided, a survey is the method that directly gathers information from users or a broader participant population. That makes it consistent with the study guide's broader human-centered emphasis on understanding people rather than making design decisions entirely from internal assumptions.
Option B, heuristic analysis, is an expert-led evaluation method. It can identify usability problems by comparing an interface against established principles, but it does not directly collect perspectives from the diverse users whose needs an inclusive design should address.
Option C, stakeholder analysis, focuses on understanding relevant organizational or project stakeholders.
While stakeholders can supply important business and operational context, their perspectives do not automatically represent the full range of end-user experiences.
The source itself provides only the question, options, and keyed answer; it does not provide a deeper rationale for why "Survey" was selected. Accordingly, the supported interpretation is that the survey is the option most directly associated with collecting user input across a broader group.
For this study guide, the answer remains A.
Study Guide reference/topics: Inclusive Design, surveys, user input, Human-Centered Design.
NEW QUESTION # 140
Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot canresolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?
Answer: D
NEW QUESTION # 141
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