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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivering the Business Solution | 5% | - Business solution implementation
|
| Topic 2: Making the Business Case | 5% | - Business case development
|
| Topic 3: Validating and Managing Requirements | 5% | - Requirements management
|
| Topic 4: Establishing the Requirements | 10% | - Requirements engineering
|
| Topic 5: The Strategic Context for Business Analysis | 7.5% | - Strategy analysis
|
| Topic 6: Investigating the Business Situation | 12.5% | - Investigation techniques
|
| Topic 7: Defining the Solution | 7.5% | - Solution definition
|
| Topic 8: Delivering the Requirements | 5% | - Requirements delivery
|
| Topic 9: The Business Analysis Service Framework | 2.5% | - Framework concepts
|
| Topic 10: Improving Business Services and Processes | 12.5% | - Business process improvement
|
| Topic 11: The Competencies of a Business Analyst | 2.5% | - Business analyst competencies
|
| Topic 12: Documenting and Modelling Requirements | 10% | - Requirements documentation
|
| Topic 13: What is Business Analysis | 5% | - Business analysis concepts
|
| Topic 14: Analysing and Managing Stakeholders | 10% | - Stakeholder analysis
|
>> Related PC-BA-FBA-20 Certifications <<
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NEW QUESTION # 12
In a RACI chart, which category is assigned to the role or person performing the task?
Answer: B
Explanation:
A RACI chart (Responsible, Accountable, Consulted, Informed) is a tool used to clarify roles and responsibilities in a project or process. Each role in the chart has a specific meaning:
Key Definitions:
Responsible: The person or role responsible for performing the task or completing the work.
Accountable: The person ultimately answerable for the task's completion and outcomes.
Consulted: Individuals or roles who provide input or expertise before decisions are made or tasks are completed.
Informed: Individuals or roles who need to be kept updated on progress or outcomes.
Evaluation of Each Option:
A . Responsible:
The "Responsible" role is assigned to the person or team performing the task.
Conclusion: This is correct .
B . Accountable:
The "Accountable" role ensures the task is completed but does not necessarily perform the task.
Conclusion: This is not correct .
C . Consulted:
The "Consulted" role provides input or advice but does not perform the task.
Conclusion: This is not correct .
D . Informed:
The "Informed" role receives updates but is not involved in task execution.
Conclusion: This is not correct .
Final Recommendation:
The category assigned to the role or person performing the task is:
A . Responsible.
NEW QUESTION # 13
Which ONE model is used for planning the training the support that people need as they adapt to change?
Answer: B
NEW QUESTION # 14
Different reactions may be observed when a change to working methods is proposed.
These reactions include:
a. Enthusiasm for the change.
b. Fear of the change.
c. Reduced performance on the job.
d. Reluctant acceptance of the change.
Which of the following represents the typical sequence of these four reactions?
Answer: B
NEW QUESTION # 15
What is stage 0 (zero) of the concerns-based adoption model?
Answer: B
NEW QUESTION # 16
A report has been created into improving the scheduling of physio appointments at a major hospital An extract reads
' The scheduling team have a strong set of skills that will not need to be updated However, the team should be split into two. one dealing with inpatients and one with outpatients The introduction of a new telephony software and an online booking system will also require changes to the process ' How might these changes be BEST presented to communicate with the scheduling team ' ?
Answer: C
Explanation:
To determine the best way to present the changes to the scheduling team, we need to consider the nature of the information being communicated and the audience (the scheduling team). The extract describes changes to processes, roles, and systems, which are best represented visually to ensure clarity and understanding.
Key Considerations:
* Business Process Model (BPM): A BPM is a visual representation of the steps in a process. It is particularly useful for communicating changes to workflows, roles, and responsibilities. Since the extract discusses splitting the scheduling team into two groups and introducing new software and processes, a BPM would effectively illustrate how these changes impact the workflow.
* Business Activity Model (BAM): A BAM focuses on high-level activities and their logical dependencies, often used in strategic planning. However, it is less detailed than a BPM and may not adequately capture the specific changes to scheduling processes.
* POPIT (People, Organization, Process, Information, Technology): POPIT is a framework for analyzing business change across multiple dimensions. While it provides a holistic view, it is not a presentation tool and would not be the best choice for directly communicating the changes to the scheduling team.
* Prototype: A prototype is typically used to demonstrate the functionality of a system or software.
While the introduction of telephony software and an online booking system could involve prototyping, this option does not address the need to communicate process and role changes.
Evaluation of Each Option:
* A. Business Process Model: A BPM is ideal for illustrating the changes to the scheduling process, including the split into inpatient and outpatient teams and the integration of new software. It provides a clear, step-by-step visual representation that the scheduling team can easily understand. Conclusion:
This is the best option .
* B. Business Activity Model: While a BAM could provide a high-level overview of the changes, it lacks the detail needed to explain specific process adjustments. Conclusion: This is not the best option
.
* C. POPIT: POPIT is a framework for analysis, not a communication tool. It would not effectively convey the changes to the scheduling team. Conclusion: This is not the best option .
* D. Prototype: Prototyping is relevant for demonstrating software functionality but does not address the need to communicate process and role changes. Conclusion: This is not the best option .
Final Recommendation:
The changes should be presented using a Business Process Model , as it effectively communicates the revised workflows and roles to the scheduling team.
NEW QUESTION # 17
......
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