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質問 # 24
When a user clicks "Check Preferences" as part of a Lightning flow, preferences from an externally hosted RESTful service are to be checked in real time. The service has OpenAPI 2.0 definitions. Which integration pattern and mechanism should be selected?
正解：A
解説：
This scenario describes a classic Request and Reply pattern where a user action in the UI requires an immediate, synchronous response from an external system to determine the next step in a business process (the Flow).
The requirement specifies that an OpenAPI 2.0 (Swagger) definition is available. For an Integration Architect, this is a prime use case for External Services. External Services allow you to import an OpenAPI schema and automatically generate "Invocable Actions" that can be used directly in Flow Builder without writing a single line of Apex code.
Why this is the best fit:
Low Code: It fulfills the requirement purely through declarative configuration, which reduces maintenance and development costs.
Real-Time: It performs a synchronous HTTP callout and waits for the Boolean/String values to be returned to the Flow variables.
Type Safety: Because it uses the OpenAPI definition, Salesforce understands the data types (Boolean/String) natively.
Option A (Data Virtualization) is more suitable for viewing and searching large external datasets as if they were records; it is over-engineered for a simple "check status" function. Option C (Remote Call-In) is the inverse of the requirement; it refers to an external system calling into Salesforce. By using Enhanced External Services, the architect provides a scalable, declarative solution that perfectly aligns with modern Salesforce development best practices for real-time external system interaction.
質問 # 25
A global financial company with a core banking system processing 1 million transactions per day wants to build a community portal. Customers need to review their bank account details and transactions. What should an integration architect recommend to enable community users to view their financial transactions?
正解：A
解説：
When dealing with high-volume data (1 million transactions per day) that does not need to be stored natively in Salesforce, the architect should recommend Data Virtualization via Salesforce Connect.
Salesforce Connect allows the company to display external data as External Objects. This approach provides several architectural advantages for a banking community:
No Data Storage: Transactions remain in the core banking system, avoiding the massive storage costs and complex synchronization logic required to house millions of records natively in Salesforce.
Real-Time Visibility: Because External Objects are queried on-demand via the OData protocol or a custom Apex adapter, customers see the most up-to-date transaction history every time they refresh the page.
While an Iframe (Option B) is technically possible, it is often discouraged due to security concerns (such as clickjacking) and a poor user experience, as the Iframe does not natively integrate with Salesforce UI components or reporting. Salesforce Connect provides a "seamless" look and feel, allowing External Objects to be used in related lists and Lightning components just like standard Salesforce records, while keeping the heavy data burden on the performant core banking system.
質問 # 26
Northern Trail Outfitters (NTO) uses a custom mobile app to interact with its customers. One of the features of the app is Salesforce Chatter Feeds. NTO wants to automatically post a Chatter item to Twitter whenever the post includes the #thanksNTO hashtag.
Which API should an integration architect use to meet this requirement?
正解：A
解説：
When designing integrations that specifically involve Chatter, social collaboration, or Experience Cloud sites, the Connect REST API (formerly known as the Chatter REST API) is the architecturally recommended choice. While the standard REST API is optimized for CRUD operations on data records, the Connect REST API is specifically designed to handle the complex, nested structures of social feeds, including posts, comments, hashtags, and mentions.
The Connect REST API provides a specialized resource for feed elements that simplifies the process of identifying specific social markers like hashtags. In this use case, the mobile app or a middleware service can subscribe to or query the feed. The Connect REST API returns structured data where hashtags are identified as distinct message segments, making it trivial for an application logic to detect the #thanksNTO tag and trigger a subsequent call to the Twitter API.
From an architectural standpoint, using the Connect REST API offers several advantages over the standard REST API or Streaming API for this requirement:
Efficiency: Connect REST API responses are structured specifically for presentation in mobile applications, providing only the relevant social metadata and localized content needed for the feed.
Feature Richness: It provides native support for social actions such as liking, sharing, and following, which are often required alongside feed monitoring.
Scalability: It is designed to handle the high-volume, real-time nature of social interactions within Experience Cloud and mobile ecosystems.
While the Streaming API (Option B) can notify an application of record changes, it does not provide the rich, formatted social context that the Connect REST API delivers. The standard REST API (Option A) could technically access FeedItem records, but it would require significant custom parsing logic to identify hashtags within the raw body text, whereas the Connect REST API handles this segmenting natively. Therefore, for building custom mobile experiences that interact with Chatter data, the Connect REST API is the superior solution.
質問 # 27
A large business-to-consumer (B2C) customer is planning to implement Salesforce CRM to become a customer-centric enterprise. Below is the B2C customer's current system landscape diagram.
The goals for implementing Salesforce include:
Develop a 360-degree view of the customer.
Leverage Salesforce capabilities for marketing, sales, and service processes.
Reuse Enterprise capabilities built for quoting and order management processes.
Which three systems from the current system landscape can be retired with the implementation of Salesforce?
正解：C
解説：
Comprehensive and Detailed 250 to 350 words of Explanation From Salesforce Pl14atform Integration Architect documents: In the rol15e of a Salesforce Platform Integration Architect, evaluating a legacy landscape requires a clinical mapping of current system functions against Salesforce's native capabilities, while strictly adhering to the "Constraints and Goals" provided by the business. The objective here is to maximize the ROI of the Salesforce implementation by consolidating redundant systems into the core platform.
According to Goal 2, the business intends to utilize Salesforce for Marketing, Sales, and Service processes. Salesforce is architected to handle these three domains through its core clouds: Marketing Cloud (replacing the legacy Email Marketing System), Sales Cloud (replacing the Sales Activity System), and Service Cloud (replacing the Case Management System). By consolidating these three specific functions into Salesforce, the organization achieves Goal 1, which is the creation of a 360-degree view of the customer. When these activities occur on a single platform, the data is unified, eliminating the silos that existed in the previous landscape.
However, the architect must also respect the technical constraints defined in Goal 3, which explicitly states the need to reuse enterprise capabilities built for quoting and order management. In architectural design, this designates the "Quoting System" and the "Order Management System" as systems of record that must remain in the future-state landscape. These systems likely contain complex, proprietary logic or are tightly coupled with back-end ERP systems like SAP Business Suite, making them "non-negotiable" for retirement at this stage.
Therefore, because Email Marketing, Sales Activity, and Case Management map directly to Salesforce's primary strengths and are not excluded by the "reuse" requirement, they are the three systems that should be retired. This strategic retirement simplifies the integration architecture, allowing the architect to focus on building robust integration patterns (such as Request-Reply or Fire-and-Forget) between Salesforce and the remaining Quoting and Order Management systems.
質問 # 28
A large enterprise customer is implementing Salesforce. Current systems include ERP for invoicing/fulfillment and a Marketing solution for email. Associates need to view and log interactions in Salesforce. Which system should be the system of record for customers and prospects?
正解：B
解説：
To achieve a "Customer 360" view where sales and service associates have the context needed for daily interactions, Salesforce is the logical System of Record (SoR) for customer and prospect engagement.
While the ERP remains the master for financial transactions (invoices) and the Marketing tool masters campaign analytics, Salesforce should house the core "Golden Record" of the customer. This is achieved by integrating relevant data from the ERP (order status, invoice history) and Marketing (lead source, email engagement) into Salesforce. This strategy (Option A) empowers associates to log interactions and view history in one place, fulfilling the primary goal of the CRM implementation while avoiding the complexity of a new custom database (Option B) or trying to force prospect-level engagement data into a rigid ERP (Option C).
質問 # 29
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