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Apple Apple-Device-Support Exam Syllabus Topics:

SectionObjectives
Troubleshooting and Support- Technical Support
  • 1. Common macOS, iOS, and iPadOS issues
  • 2. User support workflows
  • 3. Application troubleshooting
- Diagnostics
  • 1. Console logs
  • 2. System diagnostics tools
  • 3. Recovery options
Device Management- Management Technologies
  • 1. Configuration profiles
  • 2. Mobile Device Management (MDM)
  • 3. Apple Business Manager fundamentals
- Enterprise Deployment
  • 1. Enrollment methods
  • 2. Managed Apple Accounts
  • 3. Supervision
Security and Privacy- Device Security
  • 1. Passcodes and authentication
  • 2. Activation Lock
  • 3. Touch ID and Face ID
- Data Protection
  • 1. Privacy controls
  • 2. Find My
  • 3. FileVault
Network and Connectivity- Internet Services
  • 1. DNS and network settings
  • 2. VPN configuration
  • 3. Mail and web connectivity
- Wireless Connectivity
  • 1. Wi-Fi configuration and troubleshooting
  • 2. Bluetooth troubleshooting
  • 3. AirDrop functionality
Device Setup and Configuration- Apple Account and iCloud
  • 1. Apple Account configuration
  • 2. iCloud services and synchronization
  • 3. Family Sharing
- Initial Device Setup
  • 1. iPhone setup
  • 2. iPad setup
  • 3. Mac setup

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Apple Device Support Exam Sample Questions (Q120-Q125):

NEW QUESTION # 120
Your Mac doesn't function correctly after a macOS software update. You don't want to lose any data or files.
Which macOS Recovery system startup option should you choose to keep your data intact?

Answer: A

Explanation:
If macOS is malfunctioning but the user needs to preserve applications, files, and personal data, Reinstall macOS from macOS Recovery is the appropriate option. Apple explicitly states that reinstalling macOS normally does not remove applications or personal data, although creating a backup beforehand is still recommended. Therefore, option C is correct. Startup Security Utility is used to configure startup security policies rather than reinstall the operating system. Disk Utility can diagnose, repair, partition, or erase storage devices but does not itself reinstall macOS. Recovery Assistant provides recovery-related workflows but is not the primary option for reinstalling the operating system while preserving existing user data. Reinstalling from Recovery replaces the operating-system components while leaving the existing data volume intact under normal circumstances.


NEW QUESTION # 121
What are Pencil Model 2 compatible with?

Answer: A,B,C,D


NEW QUESTION # 122
Which feature allows you to share your screen during a FaceTime Call?

Answer: A


NEW QUESTION # 123
How do you reset the printing system from Printers & Scanners settings on a Mac?

Answer: C

Explanation:
Resetting the printing system on a Mac can resolve problems such as print jobs stuck in the queue, connection issues, and incomplete driver setups. This process deletes all printers from your list of printers, deletes information about all completed print jobs, and deletes all printer presets. All printers and scanners must be set up again after completing the reset. To reset the printing system, you need to control-click the printer in the Printers list on the right, then choose Reset Printing System from the shortcut menu. You will be prompted to confirm that you want to reset your entire printing system. References: Reset the printing system on your Mac to solve a problem, HP printers - Reset the printing system (macOS)


NEW QUESTION # 124
Which Apple program should you join if you ' re in charge of testing your organization ' s infrastructure and its ability to work with the Apple software before public release?

Answer: C

Explanation:
The Apple program that you should join if you're in charge of testing your organization's infrastructure and its ability to work with the Apple software before public release is Apple Seed for IT. This beta-testing program, available to any business organization or educational institution, allows you to evaluate the latest prerelease software versions in your unique work environments. You can test the compatibility, stability, and security of your IT infrastructure and business-critical apps with the upcoming releases of macOS, iOS, iPadOS, tvOS, and watchOS. You can also provide feedback directly to Apple and influence the development of the software 1 .
The other options are not suitable for this purpose, as they have different goals and requirements. Design for IT is a program that helps you design and implement solutions for Apple devices in your organization, but it does not provide access to prerelease software 2 . Apple Developer Program is a program that lets you distribute apps on the App Store and access developer resources, but it does not offer a dedicated channel for testing your organization's infrastructure 3 . Apple Developer Enterprise Program is a program that allows you to develop and deploy proprietary, internal-use apps to your employees, but it does not allow you to test the compatibility of those apps with the latest Apple software 4 .
1 : Apple Seed for IT - Apple Support.
2 : Design for IT - Apple Developer.
3 : Apple Developer Program- Apple Developer.
4 : Apple Developer Enterprise Program - Apple Developer.


NEW QUESTION # 125
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