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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Key Concepts of Service Management	- Service Value System (SVS) - Guiding Principles - Four Dimensions of Service Management
Topic 2: Continual Improvement
Topic 3: Service Value Chain Activities
Topic 4: ITIL Practices	- Technical Management Practices - Service Management Practices - General Management Practices

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EXIN ITIL 4 Foundation Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which dimension of service management considers the workflows and controls needed to deliver services?

A. Partners and suppliers
B. Organizations and people
C. Value streams and processes
D. Information and technology

Answer: C

NEW QUESTION # 29
Which term is used to describe removing something that could have an effect on a service?

A. A problem
B. An incident
C. An IT asset
D. A change

Answer: D

Explanation:
In IT service management, a change refers to any alteration to the IT environment that can affect services, including removing components that could lead to potential issues.

NEW QUESTION # 30
In which two situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant

A. 1 and 4
B. 3 and 4
C. 1 and 2
D. 2 and 3

Answer: C

NEW QUESTION # 31
Where are the details of the required performance outcomes of a service defined?

A. Service offerings
B. Service components
C. Service level agreements
D. Service requests

Answer: C

NEW QUESTION # 32
Which is an important principle of communication in service operation?

A. It has an intended purpose or a resultant action
B. Meetings are always the best method of communication
C. It is stored in the configuration management system
D. Information should always be communicated

Answer: A

NEW QUESTION # 33
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