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| Section | Objectives |
|---|---|
| Sales and Marketing Applications | |
| Object Manager and Lightning App Builder | |
| Data Management | |
| Workflow and Process Automation | |
| Service and Support Applications | |
| Setup and Configuration | |
| Data and Analytics | |
| Productivity and Collaboration | |
| Security and Access |
>> Valid Salesforce-Certified-Administrator Practice Questions <<
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NEW QUESTION # 239
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified piclist?
Answer: A
Explanation:
Explanation
A support process is a feature that allows administrators to define and enforce the stages that a case or work order must go through based on its record type. A support process determines which values are available for the status field for each record type. If a support process omits a certain value for the status field, such as Closed, then users will not be able to see or select that value when working with cases or work orders of that record type. References: https://help.salesforce.com/s/articleView?id=sf.customize_supporthome.htm&type=5
NEW QUESTION # 240
The administrator at AW Consulting has created a custom picklist field. Business users have requested that it be a text field. The administrator attempts to change the field type but, is unable to because it is referenced by other functionalities.
Which functionality is preventing the field type from being changed?
Answer: B
Explanation:
Explanation
Formula fields are types of fields that calculate a value based on an expression or formula that references other fields or constants. Formula fields prevent administrators from changing their field type once they are created because they may be referenced by other functionalities such as reports, validation rules, workflow rules, etc., that depend on their data type and value. If a formula field is referenced by other functionalities, then changing its field type may cause errors or unexpected results. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_formulas.htm&type=5
NEW QUESTION # 241
The administrator has created new users for ten new employees at Northern Trail Outfitters.
Why are these users unable to access the account object in the Salesforce or?
Answer: C
Explanation:
Explanation
To access the account object in Salesforce, users need to have permission to the account object on their profile or permission set. Permission to an object determines what users can do with records of that object, such as create, read, edit, delete, view all, or modify all. If users do not have permission to an object, they will not be able to see or access that object in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.users_profiles_permissions.htm&type=5
NEW QUESTION # 242
An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.
What should the administrator do to control Delete access?
Answer: B
Explanation:
Explanation
Muting permission sets allow you to remove permissions that are granted by a permission set group.
References: https://help.salesforce.com/s/articleView?id=sf.perm_sets_muting.htm&type=5
NEW QUESTION # 243
AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record.
What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine?
Answer: C
NEW QUESTION # 244
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