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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Human Resources |
| Exam Number: | CIS-HR |
| Certificate Validity Period: | 2 years (requires recertification) |
| Exam Duration: | 120 minutes |
| Related Certifications: | ServiceNow Certified System Administrator |
| Passing Score: | 70% |
| Real Exam Qty: | 60-70 |
| Exam Format: | Multiple select, Multiple choice |
| Exam Price: | $150 USD |
| Available Languages: | English |
| Sample Questions: | ServiceNow CIS-HR Sample Questions |
| Exam Way: | Online proctored exam through ServiceNow exam vendor (PSI) |
| Pre Condition: | ServiceNow Certified System Administrator certification is strongly recommended |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist/hr.html |
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ServiceNow CIS-HR certification is a valuable asset for professionals seeking to establish themselves as experts in HR automation and management. Certified Implementation Specialist-Human Resources certification demonstrates the candidate's ability to configure and implement the ServiceNow Human Resources application in a real-world environment, making them a valuable asset to any organization. CIS-HR Exam covers a range of topics related to HR service delivery, case management, knowledge management, service portal, and reporting and analytics. CIS-HR certification opens up a range of career opportunities for professionals in the HR industry.
NEW QUESTION # 74
In the base ServiceNow instance, how are User Criteria used?
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html
NEW QUESTION # 75
The HR Profile table is used to track information for what Employment types? (Choose three.)
Answer: B,C,D
NEW QUESTION # 76
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment. Why?
Answer: B
Explanation:
When an HR agent uses a Document Template to generate a PDF or text document from a case record, ServiceNow automatically appends the creator ' s name to the attachment filename. This is a built-in auditing and organizational feature intended to indicate who generated the document . In a shared services environment where multiple agents might work on the same case, this naming convention provides immediate clarity on the document ' s origin without requiring the user to open the file or check the system logs. It helps maintain an accurate trail of administrative actions, especially for sensitive documents like employment contracts or disciplinary letters. This transparency is essential for compliance and internal quality control, ensuring that if a document needs to be revised or questioned, the original generator can be easily identified by looking at the attachment list on the HR Case.
NEW QUESTION # 77
What is used to create a link on an HR Case form that accesses information outside the application?
Answer: D
Explanation:
Verified Answer: C. Link Generator Very Short Explanation : The Link Generator is a feature that allows HR agents to create a link on an HR Case form that accesses information outside the application, such as a third- party website or an external document 1 . The Link Generator can be used to provide additional resources or guidance to employees or HR agents who are working on an HR Case 1 . The other options are not correct because they have different purposes. Restricted Caller Access is a feature that limits the access to HR Cases based on the caller's domain or company 2 . COE Configuration is a feature that allows HR administrators to configure the Centers of Excellence (COEs) that provide HR services to employees 3 . HR Service is a record that defines the type, category, and process of an HR request or issue 4 .
NEW QUESTION # 78
What does the HR Guided Setup offer?
Answer: C
Explanation:
The HR Guided Setup offers a sequence of tasks to set up the HR application , serving as a project management tool directly within the ServiceNow instance. It breaks down the complex HRSD implementation process into manageable categories, such as Company Structure, Case Management, and Portal Configuration. Each category contains a list of specific configuration tasks with links to the relevant modules and documentation. This ensures that implementation teams follow ServiceNow best practices and do not skip critical steps, such as defining COEs or configuring HR Profiles. The tool also tracks progress, showing which tasks are complete, in-progress, or locked (due to missing dependencies), providing a clear roadmap for a successful and standardized HR deployment.
NEW QUESTION # 79
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