Free PDF Quiz 2026 Peoplecert Pass-Sure ITIL-4-CDS: Pdf ITIL 4 Specialist: Create, Deliver and Support Pass Leader

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Organizational Structure and Service Value System- ITIL Service Value System (SVS)
  • 1. Governance and value co-creation concepts
    • 2. Guiding principles application
      - Service value chain integration
      • 1. Plan, improve, engage activities
        • 2. Design and transition considerations
          Value Streams and Service Delivery- Workflow optimization
          • 1. Lean principles in service delivery
            • 2. Eliminating waste in processes
              - Value stream mapping
              • 1. Design-to-transition value streams
                • 2. Incident-to-resolution value streams
                  Team Collaboration and Shift-Left Approach- Shift-left principles
                  • 1. Early resolution of incidents
                    • 2. Knowledge management empowerment
                      - Collaborative practices
                      • 1. Agile and DevOps integration
                        • 2. Cross-functional teamwork
                          ITSM Practices in Create, Deliver and Support- Service Level Management
                          • 1. SLAs and service expectations
                            - Problem Management
                            • 1. Root cause analysis and prevention
                              - Change Enablement
                              • 1. Change control and risk assessment
                                - Incident Management
                                • 1. Incident lifecycle and resolution
                                  - Service Desk
                                  • 1. User support and communication channels
                                    Service Performance and Measurement- Metrics and KPIs
                                    • 1. Performance indicators alignment
                                      • 2. Service level metrics
                                        - Continual improvement
                                        • 1. Feedback loops and reporting
                                          • 2. Improvement models and practices

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                                            Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q63-Q68):

                                            NEW QUESTION # 63
                                            An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

                                            Answer: D


                                            NEW QUESTION # 64
                                            An organization uses value streams to help them deliver consistent services, and they use
                                            `service integration and management' to manage many different suppliers. How does `service integration and management' work with the organization's value streams?

                                            Answer: A


                                            NEW QUESTION # 65
                                            To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?

                                            Answer: C


                                            NEW QUESTION # 66
                                            A service desk manager is creating a job profile for a service desk team lead. The following requirements have been identified: Ability to use company processes and tools, Leadership skills, Knowledge of service desk objectives. What is the MOST important additional requirement for the job profile?

                                            Answer: D


                                            NEW QUESTION # 67
                                            An organization experiences a high level of variation in the demand for its development services.
                                            The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times. Which action would BEST help the organization influence the demand for its services?

                                            Answer: A


                                            NEW QUESTION # 68
                                            ......

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