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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Service Value System (SVS)15%- Service Value Chain
- Governance
- Practices Overview
Topic 2: Service Management Key Concepts25%- Value and Value Co-creation
- Service Relationships and Stakeholders
Topic 3: Four Dimensions of Service Management20%- Organizations and People
- Value Streams and Processes
- Partners and Suppliers
- Information and Technology
Topic 4: ITIL Guiding Principles25%- Start Where You Are
- Collaborate and Promote Visibility
- Keep It Simple and Practical
- Progress Iteratively with Feedback
- Think and Work Holistically
- Optimize and Automate
- Focus on Value
Topic 5: ITIL Practices Overview15%- Problem Management
- Service Desk
- Incident Management
- Service Level Management
- Change Enablement

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ITIL 4 Foundation Exam Sample Questions (Q35-Q40):

NEW QUESTION # 35
Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?]
are managed appropriately to support the seamless provision of quality products and services.

Answer: A


NEW QUESTION # 36
Which helps to manage an incident when it is unclear which support team should be working on the incident?

Answer: B

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-incident-management/


NEW QUESTION # 37
Which is a low risk change that has been pre-approved so that no additional authorization is needed?

Answer: C


NEW QUESTION # 38
Which dimension considers the application of artificial intelligence to service management?

Answer: B


NEW QUESTION # 39
Which guiding principle discourages 'silo activity'?

Answer: C


NEW QUESTION # 40
......

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