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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage work orders and customer assets25–30%- Create and manage work orders, work order types, and statuses
- Manage work order products, services, and skills requirements
- Process work order lifecycle: creation, assignment, completion, and closure
- Manage customer assets, asset hierarchies, and service history
Topic 2: Manage the Field Service mobile app5–10%- Manage mobile user access, security, and synchronization
- Install, configure, and deploy mobile app
- Customize mobile forms, views, and offline capabilities
Topic 3: Manage inventory and purchasing5–10%- Configure inventory settings, warehouses, and product catalog
- Process inventory transactions: receive, transfer, adjust, and consume
- Manage purchasing, purchase orders, and vendor returns
Topic 4: Schedule and dispatch work orders15–20%- Configure and use resource scheduling optimization (RSO)
- Manage bookings, resource availability, and conflicts
- Configure scheduling parameters, booking statuses, and requirements
- Use schedule board, schedule assistant, and resource optimization
Topic 5: Configure field service applications20–25%- Configure incident types, service tasks, and products
- Configure core settings and administration areas
- Configure service agreements, booking rules, and settings
- Configure resources, resource types, and resource roles
Topic 6: Implement Microsoft Power Platform5–10%- Configure and use connected field service and IoT features
- Integrate with Power Apps, Power Automate, and Power BI
- Extend functionality with customizations and solutions

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q112-Q117):

NEW QUESTION # 112
Your organization wants to use Connected Field Service for Azure IoT Hub to remotely monitor IoT devices and address issues faster to reduce downtime.
As part of the implementation, you install the Connected Field Service solution and configure it to use Azure IoT Hub.
You discover that you are unable to register IoT devices. You need to determine why.
What are two reasons that could be causing this issue? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Answer: A,C


NEW QUESTION # 113
There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt.
Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 114
Your organization wants to use the new Field Service mobile app.
You need to ensure this app works for the technicians.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer: B,D

Explanation:
To ensure field technicians can access necessary tables and booking data in the Field Service mobile app, follow these specific administrative steps:
1. Assign Security Roles to Users
*-> 2. Grant App Access to the Security Role
You must explicitly share the mobile app module with the security role so it appears for the technicians.
Navigate to: Power Apps Maker Portal.
[A] *-> Select Apps: Locate the Field Service Mobile model-driven app.
Action: Select the ellipses (...) and choose Share.
[B] *-> Configure: In the sharing pane, select the Field Service - Resource security role and click Share or Save.
3. Configure Field Security Profiles
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/mobile/set-up-field-service-mobile


NEW QUESTION # 115
You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component that compacts the recyclable materials to make them easier to transport.
These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.
You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.

Answer: C

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set- up-customer-assets


NEW QUESTION # 116
You are a dispatcher at an organization that uses Dynamics 365 Field Service. Your work orders need to have multiple resources assigned to the job, so you started using requirement groups to define the resource needs.
You need to schedule those requirement groups from the schedule board.
Which four actions should you perform in sequence to begin scheduling the requirement groups? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four appropriate actions in the correct order.

Answer:

Explanation:

Explanation:


NEW QUESTION # 117
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