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| Section | Weight | Objectives |
|---|---|---|
| Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| UX Fundamentals | 16% | - Human-Centered Design Principles - Accessibility and Inclusive Design - Usability and Information Architecture - Branding and Visual Design Impact |
| Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration | |
| Discovery | 13% | - Research Methods and Tools - User Needs and Requirements Gathering - Business Value of Salesforce UX - Salesforce UX Personas and Processes |
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NEW QUESTION # 153
Cloud Kicks has requested feature enhancements as a result of user acceptance testing.
In which three ways could the changes be effectively analyzed and implemented?
Choose 3 answers
Answer: B,D,E
Explanation:
The best ways to analyze and implement feature enhancements as a result of user acceptance testing are:
A) Determine the change in scope and impact of each enhancement request.This will help to evaluate the feasibility, priority, and effort of each request, and to communicate the expectations and trade-offs to the stakeholders1.
C) Reduce unexpected results by configuring and testing in a sandbox.A sandbox is a copy of the production environment that allows testing and development without affecting the live data and users2.By using a sandbox, the feature enhancements can be tested and validated before deploying them to the production environment3.
E) Create a prioritization list and perform a feasibility analysis.This will help to rank the enhancement requests based on their value, urgency, and complexity, and to determine which ones are feasible to implement within the given time and budget constraints4.
NEW QUESTION # 154
Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK's UX Designer has identified that dynamic dashboards could be a useful tool to improve org usability and experience. How many different dynamic dashboards could they create?
Answer: C
Explanation:
According to the uploaded Master Study Guide, the correct answer is B. Up to 10. The source specifically presents an Unlimited Edition Salesforce org and keys the dynamic-dashboard limit as ten.
This item is primarily testing a Salesforce platform limit rather than a general UX design principle. The UX context is that dynamic dashboards can improve the experience by allowing dashboard information to be presented in a way relevant to the viewing user, but their use is constrained by the platform limits represented in the study material.
Option A, up to 50, is not the value provided by the study guide. Option C assumes that an Unlimited Edition license means every feature is literally unlimited; the source explicitly rejects that assumption by providing a finite dashboard limit.
For certification purposes, the important point is to distinguish the edition name from individual feature entitlements or limits. "Unlimited Edition" does not mean that every configurable Salesforce resource has no limit.
Because this batch is being answered from the supplied study guide, 10 is the answer supported by that source.
Study Guide reference/topics: Dynamic Dashboards, Salesforce limits, Unlimited Edition, Declarative Design.
NEW QUESTION # 155
A UX Designer needs to restyle a <lightning-modal /> Lightning Web Component (LWC) to meet brand guidelines.
Which key consideration about that LWC should the UX designer be aware of?
Answer: A
Explanation:
When restyling a <lightning-modal /> Lightning Web Component (LWC) to meet brand guidelines, it's important to know that styling customization options may be limited. Specifically, only the main Lightning Modal component can be styled using styling hooks. This limitation means that while you can apply brand-specific styles to the overall modal component using styling hooks, the finer control over the modal's internal sections (like the body, footer, and header) might not be directly accessible through these hooks. This constraint necessitates a strategic approach to styling, focusing on the aspects of the modal that can be customized to align with brand guidelines while understanding the inherent limitations.
Reference:For more information on styling Lightning Web Components and the use of styling hooks, the Salesforce Developer Documentation on Lightning Web Components and the Salesforce Lightning Design System (SLDS) offers detailed guidance and best practices.
NEW QUESTION # 156
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reportsusing the global search bar.
What should be done to improve their experience?
Answer: A
Explanation:
The best option for improving the user experience of looking for and viewing commonly used reports is to update the Home page with access to commonly used reports. This way, the user can quickly access the reports they need without having to use the global search bar every time. This also follows the principle of designing for the user's goals and tasks, which is one of the learning objectives for the Salesforce User Experience Designer certification.[Design for the User's Goals and Tasks], [Change or Add Report Chart and Dashboard Components to Home Page]
https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-the-users-goals-and-tasks
NEW QUESTION # 157
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives. The service representatives work on multiple support cases per hour, accessing them via queues, calls, or live chat. Which console navigation feature would NOT be relevant to the designer's recommendation?
Answer: C
Explanation:
The study guide keys C. Lower-resolution monitors will have a better user experience as the feature or statement that is NOT relevant to recommending Console navigation.
A Salesforce Console application is appropriate for users who process many records and need to maintain context while moving between related pieces of work. That directly fits these service representatives, who handle multiple cases each hour through several channels.
Option A describes Split View, which is relevant because it can keep a list of records visible while the user works in the surrounding workspace. That reduces unnecessary navigation between the queue and the active record.
Option B is also relevant because console navigation supports related workspace organization, including multiple subtabs associated with a parent record. This is valuable when representatives need several related records or resources open simultaneously.
Option C, however, describes screen resolution rather than a console productivity capability. A denser multi- record workspace does not inherently mean that lower-resolution monitors provide a better experience.
The study-guide distinction is therefore between genuine console navigation benefits-such as maintaining record context-and an unsupported claim about display resolution.
Study Guide reference/topics: Console Navigation, Split View, subtabs, service-agent productivity, Declarative Design.
NEW QUESTION # 158
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